Office Manager

Do you love working with people and educating them? Do you want to be a leader in a great company?

Then don’t miss your chance to join our Franchise as a new Office Manager. In this position, you will be making a difference each and every day.

We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened !

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker.

If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations?

Then you may be our perfect hero !

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Note : This is not a "remote work" (from home) position.

Job Description :

Provide leadership with strategic thinking and exemplify excellent customer service. Ensure annual divisional initiatives aligned with company initiatives are completed.

Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes.

Hire, train, and manage a team of office personnel while monitoring compliance and risk management. Communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Note : This is not a "remote work" (from home) position.

Responsibilities :

• Manage Receptionist-Dispatcher, Job File Coordinator, and Accounting and HR Administrator
• Coordinate and maintain company calendar and franchise communication
• Manage accounts payable, accounts receivable, and cash management
• Verify and analyze financial reports and divisional key measurements
• Monitor compliance and risk management
• Ensure employment files and records accuracy
• Manage franchise compensation plan staffing plan
• Ensure fulfillment of the training and development plans for all divisions
• Oversee performance management and documentation
• Document franchise annual plan and divisional performance
• Develop the office division annual plan

Qualifications :

• 5+ year(s) of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in managing an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multitask
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks
• Ability to learn new software, such as Xactimate estimating software
• Experience in customer service industry environment, a plus
• Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc.

the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.