Customer Service Agent - Hiring Immediately!

Are you interested in providing customer service for a company that is reliable, responsible and relationship driven? Looking for a working environment who prioritizes mutual respect, honesty and integrity?

CornerStone Staffing has partnered with a company searching for Collections and Customer Service Representatives in the Winterville, NC area.

Job Title : Collections and Customer Service Representative

Pay : $15.00 Pay increase to $22 / hr. once hired on

JOB ID : 143824

Start Date : April 10

Location : Winterville, NC (onsite*)

Hours : Primarily Monday-Friday

2 day shifts per week 8 : 00 am 5 : 00 pm, and 2 evening shifts per week 12 : 00 pm 9 : 00 pm. Must be available to work up to 3 Saturdays a month and one Sunday a quarter .

Opportunity for overtime!

Once hired permanently

Monthly bonus incentives

Excellent benefits including 401k with a 6% match and pension plan

Paid time off

Can EARN hybrid / remote status if meeting KPIs with an exemplary attendance record

Job Description : Responsible for efficiently collecting delinquent automotive accounts while adhering to established collection procedures.

Primary objection will be to ensure timely recovery of outstanding debts while maintaining professionalism and integrity.

Essential Functions and Responsibilities :

Maintain accurate and organized records of all collection activities and communications

Prioritize calls and tasks set out by management

Identify root cause of the delinquency and strategize to support customer in resolving their overdue status.

Record all collection activities undertaken for each assigned account following established protocols

Knowledge and Skills :

REQUIRED 1+ years of recent customer service experience in a call center environment

PREFERRED previous collections experience

REQUIRED : Good Job Stability

Professional communication skills, written and verbal; active listening skills for problem identification and solution

Basic computer and Microsoft Office Skills

Strong time-management and multitasking skills

Self-motivated