Summary
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community.
Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The Customer Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities :
1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests / members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest / member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable.
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services.
3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy.
4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer.
5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook.
6. Effective radio communication with all departments as needed.
7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction.
8. Maintain an average of 5 working shifts per month to ensure ability to perform job.
9. Must be able to stand for length of shift (generally 3-6 hours at a time).
10. Other duties as assigned.
Qualifications :
- High School diploma or GED preferred.
- 1 year certificate from college or technical school preferred.
- Minimum 6 months of related experience or training preferred.
- 2-3 years of sales, reception and computer skills preferred.
- CPR / AED certification required within 90 days of hire.
- Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
- Ability to multi-task and maintain a controlled and professional demeanor.
- Proficient computer skills.
Retail Sales Associate / Customer Service
Hiring immediately for a retail sales associate / customer service representative in the beauty industry. Retail Sales Associate / Customer Service Representative Benefits:. Retail Sales Associate / Customer Service Representative Qualifications:. The Amazing Lash Studio® brand is the industry leade...
Customer Service Associate
The Customer Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. Promote and effectiv...
Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...
*IN-OFFICE* Customer Service Associate
To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. IN-OFFICE* Customer Service Associate. Participates in and maintains a qual...
Customer Service Associate
The Customer Services Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention. Promote and effectiv...
Customer Service Associate
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. Job Title: Customer Service Associate. We are hiring for both Full Time and Part Time Customer Service Associates. We purchase these items directly from our nonpro...
Full Time Customer Service Associate
A Customer Service Associate creates a welcoming and fun atmosphere, puts smiles on peoples faces using world class customer service, and provides a Good, Clean, Fun car wash experience. Must be friendly, outgoing, and customer service oriented. Strive for customer satisfaction by receiving every gu...
Sales & Customer Service Associate
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations. Provide outstanding customer service and help e...
Retail Sales Associate / Customer Service
Hiring immediately for a retail sales associate / customer service representative in the beauty industry. Retail Sales Associate / Customer Service Representative Benefits:. Retail Sales Associate / Customer Service Representative Qualifications:. The Amazing Lash Studio® brand is the industry leade...
Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...