Customer Service Representative
Job Title : Customer Service Representative Required Skills : 1+ years? experience with high volume call center, Typing : 35-40WPM and 2-3 years?
experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Westerville,Ohio Job Description
- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and / or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues / concerns related to their health
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
- High School Diploma or GED, some college, preferred
- Minimum 1 year of Customer Service
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high-pressure situations
Experience : 2+ years
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