Front Desk Agent

Blackberry Mountain is seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks.

Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as, Blackberry Mountain itself.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer and respond to guests requests and individual needs in a timely manner
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
• All front desk duties, including answering phones and assisting guests with request
• Maintain inventory such as movies, medical supplies, and back stock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEOs, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation prior to arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers and interact with our guests.

To perform the essential functions of this position regular and consistent attendance is required, as well as, flexibility to work nights and weekends.

EDUCATION and or EXPERIENCE

• High School diploma
• 2-3 years Hospitality or Customer Service experience
• Basic understanding of MS Office Programs and Point of Sale System
• Must have a valid drivers license

LANGUAGE SKILLS

• Must have excellent written & verbal communication skills
• Must be able to engage in extensive interaction with guests and peers using appropriate verbiage

MATHEMATICAL ABILITY

Understanding of basic math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to simultaneously manage diverse tasks
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on feet for long periods of time
• Must be able to lift up to 40 pounds
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions
• 5,600 acres of Blackberry Mountain property
3 hours ago