Customer Service Representative

Description :

• Handling inquiries from customers regarding orders, product information, troubleshooting and warranty issues regarding outdoor fire features.
• Will be taking inquiries in the form of phone, text, email or chat.
• Respond to warranty / technical questions (phone and email) to collect information necessary to define customer concerns - elevate if necessary to ensure appropriate resolution.
• Entering orders through ERP system.
• Organize returns - this involves documenting, check-in, categorizing, and processing these.
• About 10-15 calls a day, around 10-15 minutes each

Qualifications :

• Proficiency in MS Office (Excel , copy, paste, basic formulas, Outlook, Teams)
• HS Diploma
• 1-2 years of customer service experience (i.e. call center working with troubleshooting or in-person customer service troubleshooting parts / products or technical product)

NICE TO HAVE :

• Previous order entry experience
• Experience in EPICOR (ERP system) - transitioning to this in October
• Knowledge of QuickBooks
• Knowledge of Gas, Plumbing or Outdoor Appliances Products

Experience Level : Entry Level

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.