Field Service Representative

Job Type Full-time Description

JOB SUMMARY

The Field works with our customers and installers to ensure projects are completed on time and meet our expected level of quality.

This is key position in our organization and vital to our overall performance as a contractor to the builder industry. As such, the Field must be an installer-friendly individual and help maintain our installer-centric culture which is critical to our business and success.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Promote a safe, injury / accident-free culture.
• Provide updated status checks on the stages of home construction.
• Manage relationships with key customer contacts.
• Initiate corrective action to emergent issues.
• Ensure installation quality is acceptable.
• Primary point of contact on customer installation issues as well as accidents and mishaps on-site.
• Work closely with GM, Director of Operations, Management team and other managers / supervisors to identify best practices in all functional areas.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws.

Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;

appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills both oral and written.
• Functionality in Operations, Customer Service and Sub-Contractor Management.
• Knowledge of flooring installation systems pertaining to single family home construction.
• Highly collaborative and works well with others.
• Undergraduate degree in Business or relevant field. Experience in a relative position will also be considered in lieu of college degree.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for extended periods throughout the day.
• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between jobsites;

to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and products.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions
• Jobsite environment
• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs.

If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Please do not use this email address for any other questions.

Only inquiries regarding accommodations will be addressed