Customer Service - Licensing Guide

Job Title : Customer Service - Licensing Guide

Reports To : Support Manager

Compensation : $17.00 / hr.

Schedule : Monday Thursday : 10a - 6 : 30p, Friday : 8a - 5p, and rotating Saturdays

Overview :

We are looking for an outstanding individual to join our Support Team. Here at The Next Street, we call our customer service representatives, Licensing Guides, all Licensing Guides will manage customer inquiries and complaints.

You will also be asked to process enrollments, modifications, and escalate complaints across our organization’s communication channels.

Responsibilities & Duties :

Maintain a positive, empathetic, and professional attitude towards customers always.

Respond promptly to customer inquiries

Communicate with customers through various channels; phone, email, chat and / or in person

Know our products inside and out so that you can answer questions

Processing enrollments, forms, new customers, and requests

Keep records of customer interactions, transactions, comments, and complaints

Provide feedback on the efficiency of the customer service process

Required Qualifications :

High School Diploma or equivalent

Prior customer service experience

Ability to stay calm when customers are stressed or upset

Outstanding verbal, written, and interpersonal communication skills. Ability to communicate information concisely and professionally with internal and external audiences.

Exceptional customer service ethic and skills, including effective interactions, responsiveness, resourcefulness, and follow-through

Benefits :

Medical, Dental & Vision (FT)

401k (Employer Matching)

Paid Sick Leave

Paid Holidays and more!

What does Success Look Like?

To be successful in this role, you must be enthusiastic, detail-oriented, and able to think outside the box. You accept ownership of every customer’s inquiry and complaint via phone, email, chat and / or in person by keeping customer satisfaction at the core of every decision and behavior.

You understand that customers may be upset and that it is not personally directed at you. You don’t mind answering the same question 100 times a day.

You have the patience of a saint, and you are as cool as a cucumber.

About the Company :

The Next Street is a driving school unlike any Driver’s Education school you have seen before. We put a huge effort into surrounding ourselves with friendly, happy, energetic, and all-around good people.

We hire great people and teach them the skills they need to be outstanding. We believe in helping you become the best version of yourself.

We believe in you and want to help you achieve your career goals (and support you in your personal goals). We believe in creating a team environment with like-minded peers that support each other and make you feel a part of something bigger than yourself.

Our staff is a diverse community of people, all connected by our belief in 3 core values : Kindness, Positivity and Curiosity.

No member of our staff is a cog in the wheel. We are all (from the CEO to our Licensing Guides to Managers to Instructors and everywhere in between) a part of something bigger than ourselves and we work together to serve the greater good.