Position Details : Title : Field Service RepresentativeLocation : Irvine, CAShift : Day Shift, M-FCompensation : $70K - $75K+ base depending on experience and qualifications plus performance bonus!Benefits : Mileage reimbursement, Medical, Dental, Vision, 401k, Vacation, Sick, and Holiday Pay.
Additionally, you will receive allowance for clothing and new work boots each year. A company cellphone and vehicle will also be provided.
Travel : Expect 50% to support local and regional clients on a regular basisPosition Description : Under the general supervision of the Field Service Supervisor or Manager, installs, maintains and repairs Company supplied equipment at customer locations.
- Installs, repairs and maintains Company products at customer
- 75% Travel and ability to obtain
- Balance of time spent between home and
- Provides technical assistance to customers and Company departments, including parts, technical questions, and some application support.
- May assist with preparing quotations or RMAs
- Complete Workorders and Field Service Reports with sufficient detail for customer invoicing, warranty charges, labor and materials charges, and policy.
- Maintain notes and in the customer service database (ServiceMax).Requirements :
- Ability to effectively and professionally deal with customers and co-workers as evidenced by two or more years of customer service-related experience.
- Ability to work with little or no direct
- Ability to efficiently and accurately perform installations and repairs on scientific instruments and willingness to learn Company instruments.
- Should have an electronics / optical or technical
- Needs to be able to think on their feet and troubleshoot complex scenarios
- Experience with ServiceMax or similar, Salesforce and / or SAP experience are a plus
- Associate's degree or equivalent experience in a technical
- Experience with Microsoft Word and Excel or
- Good communications skills
- Must be able to routinely lift 50
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