EneBank Customer Service Specialist (Hybrid Opportunity)

Description

At EnerBank, the Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity.

This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank’s loans.

EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

Primary Responsibilities

• Provides telephone support for the customers, including counseling regarding loan accounts
• Documents conversations with customers and actions taken
• Takes escalated calls regarding customer questions that require additional research
• Processes customer maintenance requests
• Aids in researching payment discrepancies
• Assists in customer disputing balances
• Prepares customer account letters
• Processes adjustments to customer accounts as requested by collections or management
• Maintains loans, queues, and necessary reports

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED

Skills and Competencies

• Ability to multi-task and work in a fast-paced environment
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good computer skills, including Microsoft Office Suite
• Strong attention to detail

Strongly preferred :

One (1) year of experience in related area

Data entry / support experience

Location : Salt Lake City or Provo Utah

Shift- Monday- Friday 8 : 30am-5 : 00pm

Opportunity for a flex schedule after training if you are in good standing / meeting minimum production standards.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role.

As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

$36,500.00 USD$40,000.00 USD

Incentive Pay Plans :

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation / Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Enerbank Provo

Location : Provo, Utah

Provo, Utah

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer.

More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure : Equal Opportunity Employer / Disabled / Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting.

Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.