Manager, Developer Documentation

At PayPal (NASDAQ : PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary :

What you need to know about the role

We’re looking for a Content Manager who wants to transform Developer Documents Experiences at PayPal Inc. In this role, you will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries that will be consumed by millions of global developers to successfully get merchants onboarded.

Meet the Team

The Developer Experiences team is part of the Merchant team within the Core Product & Engineering organization. The Developer Experiences team is committed to delivering the best experience for our global developers.

Our team designs end- to-end developer experiences, testing and tooling capabilities critical for our customers (developers) to build and go-live with PayPal’s payment integrations.

Job Description : Your way to impact

Your way to impact

You will be a lead advocate and driver of the team in adopting Content Management systems and other technologies for creating and managing high quality and technically complex documents.

You will manage a dynamic and strong team of technical writers to create and drive the Developer Docs and Content strategy for PayPal and its subsidiaries, that will be consumed by millions of global developers to successfully get merchants onboarded.

Your day to day

In this role, you will,

Motivate and uplevel a dynamic and strong team of technical writers

Be a domain and thought leader in bringing best of industry innovation, best practices, processes and tools to the Developer Experiences team.

Dive deep into customer pain points and feedback and take a data and analytics driven approach towards creating and managing document experiences.

Manage cross-functional stakeholders with ability to set, manage and respond to diverse and multiple customer / stakeholder expectations and build strong relationships with a diverse set of stakeholders to make a large cross-company impact

What do you need to bring

8+ years of experience in the technical writing space, preferably in Fintech, Enterprise or SMB Software, Cloud / SaaS Technologies, Retail / Supply Chain industries

4+ years of people management experience

The ability to think deeply about document experiences for developer and balance with available resources and risks to synthesize a strong but workable vision for document-as-a-product

Experience and skill in operationalizing strategies and requirements.

Excellent Communication Skills

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description :

Subsidiary : PayPal

PayPal

Travel Percent : Our Benefits :

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset you.

That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

To learn more about our benefits please visit

Who We Are :

Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy.

For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Any general requests for consideration of your skills, please Join Our Talent Community.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.

Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite.

Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.