RFP Content Management Writer

The RFP Content Management Writer plays a critical role within RFP Strategy & Operations for Cigna's U.S. Commercial markets.

This individual is responsible for creating and owning RFP responses that directly impact the overall new business and retention sales process.

The Content Management Writer is responsible for partnering with subject matter experts (SMEs) that span across multiple products and capabilities to proactively develop new content and ensure existing content remains current and accurate.

The Content Management Writer is responsible for developing winning RFP responses. A successful candidate has existing knowledge of Cigna Healthcare solutions, develops meaningful relationships with subject matter experts, proactively develops lean-in proposal responses, and manages timing and strategic needs of the RFP process.

The Content Management Writer serves as consultative partner within the RFP Strategy & Operations team by providing support, and a strategic mind-set in creating, managing, and editing proposal content in a timely manner while adhering to writing standards.

Additionally, this role is responsible for partnering across the teams to support training and mentoring, technology advancements and lead process improvements as an internal subject matter expert for content development and optimization.

Primary Responsibilities :

Content Development :

• Maintain strong partnerships with a large network of experts and business owners (Product, Clinical, Marketing, Sales, Go to Market) to create winning proposal responses that differentiate Cigna.
• Maintain deeper level of expertise / act as a go-to in key areas based on aligned topics
• Proactively share expertise and best practices with fellow content team members
• Write new content for RFP responses and ensure existing library content remains current and accurate. Apply critical thought process, writing style guidelines and add to the RFP Content Library in a timely manner.
• Collaborate with internal partners within RFP Strategy & Operations to ensure content is accurate and meets the needs of RFPs for a case load of complex, non-standard, and strategic RFP responses.
• Edit content in accordance with Chicago Manual of Style, internal RFP Writing Guide, SOPs, Job Aids, and other designated resources.
• Own, moderate, and revise library content in alignment with review cycles, ad hoc requests and new RFP responses from case work for repeat use.
• Monitor and manage feedback to content in the RFP Content Library and respond appropriately in a timely, accurate, and professional manner.
• Keep current on Cigna's products, services, and capabilities for assigned line(s) of business and topics by hosting regular meetings with aligned SME’s and matrix partners, attending trainings, and reviewing Knowledge Xchange.

Technology Efficiencies :

Identify opportunities to improve the technology of the RFP library and partner with technology team to drive enhancements and efficiencies.

Embrace and support changes.

• Create content that includes search attributes (ie : title / structure of response) that optimizes accuracy of search functionality.
• Analyze content usage within RFP Library and archive records as appropriate.

Optimization Initiatives :

Support questions and recommended improvements from matrix partners regarding the technology, writing standards, formatting, etc.

and escalate as appropriate.

• Provide mentorship, technical coaching and formal training on new / emerging topics.
• Create, review, and update Job Aids and SOPs that support team processes.
• Actively participate in weekly / monthly / annual team calls / meetings

Collaborative team player :

Build and maintain strong, professional relationships across RFP Strategy & Operations teams, SMEs, and other business partners.

Act as a resource and / or mentor to others.

• Lead and / or proactively support projects initiated by the Content team or broader RFP Strategy & Operations teams.
• Identify and lead process improvement projects with minimal direction or supervision
• Support management on leadership-prioritized department initiatives
• Support other team initiatives and processes as directed.

Qualifications

Job qualifications include the following :

• Bachelor’s degree or extensive industry experience in English / Writing / Editing, Proposals, Knowledge Management, Communications, Sales, Product, and / or Marketing
• Proficiency in Microsoft Office Suite (particularly Microsoft Word)
• RFPIO Proposal Automation software experience a plus
• Thorough understanding of Cigna's brand, products, and services is a plus
• Strong attention to detail and editing and writing skills (experience with Chicago Manual of Style a plus)
• Ability to identify process and training gaps and proactively drive solutions
• Ability to meet deadlines and work in a fast-paced environment
• Ability to network effectively within the company
• Ability to change direction quickly and comfortably and handle uncertainty / make decisions when information is not available
• Strong research, analysis, and problem-solving skills
• Results oriented and solution focused
• Strategic thinking - ability to look at the big picture and understand impacts beyond the individual task at hand
• Excellent oral and written communication skills
• Strong relationship management skills with the ability to foster collaboration and value other perspectives
• Strong customer focus, dedicated to meeting the expectations and requirements of our customers

Competencies

• Dealing with Ambiguity
• Interpersonal Savvy
• Organizational Agility
• Perspective
• Problem Solving
13 hours ago