Hotel Front Desk Service Representative
Description
An exciting customer service role is available at our prestigious property! We are seeking a candidate who can efficiently, courteously, and professionally assist guests with all Front Desk-related functions.
Our primary goal is to maintain the high standards of service and hospitality that define the Courtyard by Marriott experience.
Ideal candidates will train in all three shifts, are dependable, be excellent problem-solvers, and enjoy working with a team while following tasks set forth for front desk personnel.
Responsibilities
- Provide personalized hospitality to guests at all stages of their stay
- Promptly and effectively deal with guest complaints and requests
- Check guests in and out efficiently and in a friendly manner
- Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures as required by Marriott
- Handle guest mail and messages per established procedures
- Become very knowledgeable of the Marriott Bonvoy Loyalty program, encourage guests to enroll, and assist with it.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposit boxes used by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
- Offer and properly handle requests for wake-up calls
- Know how to clean guest rooms to standards
- Clean lobby, meeting room, vending room, and back-office area as outlined in the Guest Service Representative Daily Cleaning Responsibilities
- Perform shift start-up and end duties; make cash drops
- Ensure all credit cards, cash, and change fund are balanced throughout each shift
- Inform management of any guest or systems-related complaints or problems
- Communicate with incoming staff and management by logging pertinent information in the pass-on log
- Keep maintenance informed of all maintenance needs
- Must wear proper uniform at all times in accordance with the Standards of Appearance
- Practice safety standards at all times
- Associates must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the associate handbook
- Perform other duties as assigned, of which the associate is capable
Qualifications
- Salesforce and FOSSE experience is a plus
- Good computer skills and problem-solving are necessary
- Strong communication skills, written, and spoken
- Must be able to move luggage and / or packages up to 40 lbs
Hotel Front Desk Service Representative
An exciting customer service role is available at our prestigious property! We are seeking a candidate who can efficiently, courteously, and professionally assist guests with all Front Desk-related functions. Ideal candidates will train in all three shifts, are dependable, be excellent problem-solve...
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