Client Services Representative
Description :
The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues.
Provide administrative support and processing for call center staff.
- Correspond with clients in a professional manner via phone, email, and fax
- Manage client accounts which requires
- analyzing accounts to resolve balance discrepancies
- data entry
- posting payments and adjustments
- Request itemized bills from clients
- Verify insurance eligibility
- Research and retrieve information from client sites
- Inspect bankruptcy notifications
- Generate client reports
- Perform all other duties assigned by manager
Skills :
data entry, Customer service, Customer support, administrative skills, collection, Operation
Additional Skills & Qualifications :
MUST HAVE :
- 1+ year of Customer Service experience
- Microsoft Excel (Basic; need to have used it, but no formulas / tables experience)
- Email etiquette
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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