Customer service assistant Jobs in Nashville, TN

Job Description

Job Description

Company Summary

ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we don’t sit back and let things happen, we make things happen! Whether we’re crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.

Job Summary

We are looking for a motivated, hardworking, and passionate Server Assistant with incredibly high standards to join the Elia Group team. You will be responsible for food service of all tables and seating areas in a high-volume restaurant, bar or lounge. The Food Runner / Server Assistant assists the kitchen and Servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked. The Food Runner / Server Assistant will assist management with the training / mentoring of new employees as requested and works in an efficient and professional manner while maintaining a positive attitude and always delivering superior guest service.

What You’ll Be Doing (Key Responsibilities)

This position will cross train as a Barback, Food runner, and Polisher

Provide a friendly, inviting and personal environment for guests

Anticipate guest needs and respond to guest inquiries and requests in a courteous and polite manner

Adhere to all standard operating procedures and sequence of service standards

Maintain line of sight / atmosphere control by circulating through your work area throughout shift

Respond to guest concerns / complaints and correct errors or resolve complaints with a positive attitude

Keep tabletops, floors and service areas clean / free of dirty glasses, dirty ashtrays, trash and any unnecessary items throughout shift

Keep service station and service equipment storage clean and organized

Safely transport service trays from table areas to back of house or service station

Clean all spills and waste immediately, Sweep and mop as needed and Polish and wash glassware throughout shift

Responsible for making sure your area is always prepped accordingly with supplies and that it is kept clean to run as efficiently as possible

Clear tables of debris and any spillage throughout the shift

Adhere to all specified marketing requirements and guidelines (guest list, reservations, social media, etc.)

Record and report any equipment failure and / or safety hazards to a manager immediately

Performs other job-related duties as assigned

What We Expect of You

At ELIA, we use our unique experience and contributions to deliver more than value – we set new standards! We seek someone that is looking for more than a job – we want to work with someone who is as passionate as us about what we do and how we go about doing it.

Your success with us requires these qualifications :

High school diploma or equivalent.

Valid driver’s license and proven ability to safely operate light vehicles, such as golf carts.

Previous experience in a similar role in a hospitality or event setting preferred.

Strong organizational skills and attention to detail.

Ability to perform physical activities, including lifting up to 50 pounds, bending, and standing for long periods.

Willingness to work in various outdoor weather conditions.

Excellent time management skills and the ability to work autonomously.

Team player with good communication skills.

Competitive Salary and Great Benefits

Dental insurance

Health insurance

Vision insurance

Employee Discount

Flexible Schedule

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.

Stamina and Endurance : Ability to stand, walk, and move for extended periods during shifts, often in fast-paced or busy environments.

Strength : Capability to lift and carry heavy objects, such as luggage, equipment, or cleaning supplies, typically weighing up to 50 pounds or more.

Manual Dexterity : Skill in handling a variety of tasks, such as cleaning, carrying items, or assisting guests with luggage.

Mobility : Ability to bend, stoop, kneel, climb stairs, and reach in order to perform various tasks throughout the facility.

Coordination : Good hand-eye coordination for handling equipment and performing duties like cleaning, moving items, or organizing spaces.

Tolerating Heat and Cold : Comfort working in various environments, including outdoor or non-climate-controlled areas, especially when moving between buildings or loading / unloading items.

Visual and Hearing Acuity : Necessary for observing surroundings, assisting guests, and communicating with staff and visitors.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.