Customer service assistant Jobs in Nashville tn

A rare opportunity to join the
City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the
highest end combined culinary and cultural experience to our customers who are
passionate in sharing wine, music, and culinary arts. We are a unique facility,
combining a fully functioning winery with intimate concerts, food & wine
classes, private events in a variety of configurations, and fine dining. We
have created a compelling mix for our sophisticated clientele of foodies, and
active cultural patrons—bringing the wine country experience to the middle of a
large city.

Position Summary

Service
Assistants are responsible for providing a clean and pleasant dining experience
by clearing, sanitizing, and resetting tables, as well as ensuring all areas
are well-stocked and tidy. The Service Assistant directly supports servers
and/or bartenders during service, performing any tasks necessary to ensure a
high-quality guest experience.

Overview of Responsibilities

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Provide guest hospitality; clear, clean, and replenish tables,
settings, and all service areas; remove courses as completed and deliver to
kitchen; replenish utensils; refill water glasses; remain alert to guest needs
at all needs

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Aid waitstaff and bartenders as needed to perform guest related
duties

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Ensure polished and clean presentation of all
areas

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Prepare dining rooms for patrons by cleaning, setting napkins,
service plates, water bottles, and utensils. Perform opening and closing duties
including set-up, maintenance, and breakdown of the area within the allotted
timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time

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Support servers by setting up and replenishing service stations,
trash containers liners, and bus stations

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Maintain service areas, clean up spills as needed

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Fulfill guest dining requests as needed and facilitate
communication of guest requests to servers

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Make every effort to meet guest’s needs by either obtaining
requested items for guest or communicating needs to server or management team

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Greet guests upon seating and fill water glasses

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Adhere to sanitation and safety policies

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Follow all company policies, procedures, and guidelines including
being ready to work at scheduled shift time, in uniform, with neat and
presentable appearance

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Perform all other reasonably assigned duties

Minimum Qualifications

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Strong work ethic, team player, and exceptional guest service
skills

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1+ year experience as a Busser or Runner in a fast-paced,
high-volume service environment preferred and/or equivalent relevant experience

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Ability to consistently deliver high-quality guest experiences,
exceed guest expectations, and strive to create a memorable experience at every
City Winery visit

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Ability to navigate venue conditions, including tight spaces, dark
room and loud environment

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Polished presentation

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Ability to take direction from others

● Effective communication and interpersonal skills with a proven ability
to build positive relationships with people in the scope of employment

● Aptitude to resolve problems

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Ability to work both independently and in a team environment

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Ability to work a flexible schedule including days, nights,
weekends, and holidays

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Ability to perform physical requirements of the role including
standing/walking for entirety of shift, bending, pulling, pushing, using
stairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, and
live entertainment collide at City Winery to create a dynamic and incredibly
unique workplace. Since 2008, City Winery has been turning heads across the
nation with amazing live performances, delectable cuisine, and award winning,
locally produced wines. But there's more to us than that we're a haven for community and creativity, a
place where the philosophy of hospitality is more than just a buzzword, but a
way of life. City Winery, founded by music industry veteran & visionary
Michael Dorf, has established itself as a one-of-a-kind brand providing
unforgettable experiences for guests. From world class music venues to
sustainably produced wines with ratings of 90+ points, City Winery offers a
range of topnotch events & experiences.

We are an equal
opportunity employer and value diversity at City Winery. We do not discriminate
on the basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
Additionally, City Winery participates in the E-Verify Program in certain
locations, as required by law.