Order processor Jobs in Phoenix, AZ

Job Description

Joyful Jobs is recruiting a Rebate Processor on behalf of the Electric League of Arizona. The Electric League of Arizona is a statewide non-profit trade association founded in 1960, representing approximately 200 companies committed to high standards of professionalism in the Electrical, HVACR, and Energy Management Industries. Our membership is made up of manufacturers, agents, distributors, wholesalers, dealers, contractors, engineers, facility managers, utilities, city inspectors, and associate members.

Summary of Position:

Processing rebates for assigned programs to include confirming receipt of rebate and all supporting documentation, communicating with customers/contractors by phone, email, and mail regarding missing information and/or status of rebates, scanning documents, reviewing corrections and data entry. Adhering to weekly and daily rebate processing timelines.

Providing various administrative and clerical tasks for company as assigned. Critical thinking is required to plan, prioritize, and organize a diversified workload. The ideal candidate should have prior experience with or the ability to learn web-based software, research abilities, and strong verbal and written communication skills. Proficiency in Microsoft 365 is required for this position.

Responsibilities:

• Process program rebates, confirming application is complete and information is correct.
• Perform basic mathematical calculations, including full rebate amount per program guidelines.
• Contact contractors and/or customers to request missing and/or incorrect information by phone, email, and mail.
• Work independently and within a team on special ongoing projects following weekly timelines.
• Data entry applications and upload documents into web-based software programs with accuracy.
• Scan, rename and electronically file rebate applications.
• Answer incoming phone calls and make outgoing phone calls to assist customers.
• Take messages or redirect calls to appropriate colleagues.
• Compose letters, memos, and emails with proper grammar and punctuation.
• Follow office organizational guidelines for files and records.
• Sort and distribute incoming mail.
• Maintain office equipment, stock paper in copiers, and replace empty toner cartridges.
• Provide additional support for fellow team members’ projects as needed.
• Perform other office duties as assigned.

Knowledge, Skills & Abilities:

Knowledge of:

• Desktop computers and related software including Adobe Acrobat and Microsoft 365 (Office, Word, Excel, and Outlook).
• Basic mathematical calculations.
• Document imaging/scanning hardware and software and experience creating electronic copies of documents.
• Standard office practices, procedures & equipment.
• Use of correct spelling, grammar & punctuation.
• Methods and techniques of proper phone etiquette.
• Filing and information systems.

Skill in:

• Problem-solving.
• Excellent communication skills, both written and verbal.
• Excellent organizational skills and ability to adapt easily and quickly.
• Efficiently operating standard office equipment including printers, copiers, scanners, computer hardware & related software.

Ability to:

• Prioritize and work to meet timelines.
• Communicate clearly and concisely, both orally and in writing.
• Follow written and verbal instructions.
• Remain professional, confident, and patient at all times.
• Be a team player.
• Work effectively and contribute value with limited direction.
• Maintain an organized and efficient workstation.
• Follow a consistent work schedule.

Qualifications:

High school diploma and some college education strongly preferred; at least one-year related experience; or an equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the physical demands require the ability to sit for extended periods of time throughout the workday.

Manual dexterity and vision are sufficient to operate a desktop computer for extended periods of time without experiencing abnormal hand, wrist, or eye strain. Hearing sufficiently to understand conversations, both in person and on the telephone. Specific vision abilities include close vision, distance vision, and the ability to adjust focus. Lifting and/or moving up to 50 pounds.

Non-Physical Demands:

Communicate information clearly and effectively on a number of diverse levels, both verbal and written. Operate and adhere to deadlines. Prioritize numerous tasks. Demonstrate a high level of integrity as well as being highly organized and detail oriented.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Benefits:

Health, vision, dental, life, and disability insurance all available.

PTO starting at 2 weeks for first year, plus 40 hours sick time and paid holidays.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.