Resident director Jobs in Raleigh, NC

Banquet Director

The Westin Raleigh Durham Airport, CMC Hotels

Lead Exceptional Events. Inspire Your Team. Create Memorable Guest Experiences.

At CMC Hotels, we believe that People Are the Heart of Our Organization. Our success is built on passionate associates who deliver exceptional hospitality while growing both personally and professionally. If you're looking for a company where your leadership is valued, your contributions are recognized, and your career can continue to grow, we invite you to join our award-winning team.

The Westin Raleigh-Durham Airport, home to Il Fal Wood Fired Kitchen, is seeking an engaging, service-driven Banquet Director to lead our banquet operations. This position plays a vital role in creating exceptional experiences for weddings, corporate meetings, social events, and special occasions while developing and inspiring a high-performing banquet team.

If you thrive in a fast-paced environment, enjoy leading people, and have a passion for delivering memorable guest experiences, we would love to meet you.

Why Join CMC Hotels?

We believe in Growing People. When our associates succeed, our hotels succeed.

Eligible associates enjoy an outstanding benefits package, including:

• Competitive Salary
• Quarterly Performance Incentive Program
• Paid Vacation
• Paid Personal Leave
• Seven Paid Holidays
• Blue Cross Blue Shield Medical Insurance
• Dental, Vision, Life Insurance
• Short-Term & Long-Term Disability
• 401(k) with Company Match
• Paid Training & Leadership Development
• Marriott Hotel Discounts Worldwide
• Career Growth Opportunities Throughout Our Portfolio

What You'll Do

As the Banquet Director, you will provide leadership and oversight for all banquet functions while ensuring every event exceeds guest expectations.

Responsibilities include:

• Lead, coach, motivate, and develop the banquet team while fostering a positive, service-focused culture.
• Ensure all banquet events are executed according to Banquet Event Orders (BEOs), client expectations, and Westin brand standards.
• Conduct pre-event meetings to communicate event details, service expectations, timelines, and special requests.
• Coordinate closely with the Executive Chef, Culinary Team, Catering Sales, and hotel leadership to ensure seamless event execution.
• Supervise the complete setup, execution, and breakdown of banquet events, ensuring rooms are prepared accurately and efficiently.
• Monitor food quality, presentation, beverage service, and overall guest satisfaction throughout each event.
• Respond professionally and promptly to guest requests, concerns, and opportunities for service recovery.
• Ensure banquet equipment, inventory, linens, and supplies are properly maintained, stored, and accounted for.
• Maintain labor productivity while ensuring exceptional service standards are achieved.
• Train associates on service standards, safety procedures, and operational excellence.
• Ensure compliance with all local health regulations, food safety requirements, alcohol service guidelines, and company policies.
• Assist with scheduling, payroll approval, inventory management, and departmental administrative responsibilities.
• Support restaurant, bar, and other Food & Beverage operations as business needs require.
• Foster teamwork across departments to ensure an exceptional guest experience from beginning to end.

What We're Looking For

The ideal candidate is an energetic hospitality leader who leads by example and enjoys developing successful teams.

Qualifications include:

• Previous leadership experience in banquet, catering, or hotel food and beverage operations preferred.
• Strong knowledge of banquet service standards and event execution.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead multiple events simultaneously while maintaining exceptional attention to detail.
• Outstanding guest service skills with the ability to remain calm under pressure.
• Strong leadership, coaching, and team development abilities.
• Flexible schedule, including evenings, weekends, and holidays as business demands.
• Reliable transportation and dependable attendance.
• Proficiency with banquet event orders (BEOs) and hotel operating systems is preferred.

Physical Requirements

• Frequently stand and walk for extended periods.
• Regularly bend, kneel, squat, reach, and climb stairs.
• Lift, carry, push, and pull up to 50 pounds.
• Work in a fast-paced environment while maintaining professionalism and service excellence.

Grow With Us

At CMC Hotels, we don't simply fill positionswe build careers. We recognize talent, invest in our people, and create opportunities for associates to grow into the next stage of their hospitality journey.

If you're ready to lead an exceptional banquet team and create unforgettable guest experiences, we encourage you to apply today.

CMC Hotels is an Equal Opportunity Employer and proudly celebrates diversity in the workplace.