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Technical writer Jobs in Sioux Falls, SD

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Technical writer • sioux falls sd

Last updated: 2 days ago
  • Promoted
Technical Customer Service

Technical Customer Service

Diamond MowersSioux Falls, SD, United States
Full-time
Technical Customer Service Representative will report to the Customer Support Supervisor and is responsible for answering inbound customer calls, emails, and addressing customer needs with a sense ...Show moreLast updated: 18 days ago
Technical Service Specialist

Technical Service Specialist

DrägerSioux Falls, SDA
Full-time
We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”.Drae...Show moreLast updated: 30+ days ago
Senior Technical Facility Designer and Engineer

Senior Technical Facility Designer and Engineer

MidcoSioux Falls, SD, US
Full-time
Technical Facility Design Engineer is a critical role for building and maintaining Midco's +200 technical facilities.This position will work closely with the technical facilities and key stakeholde...Show moreLast updated: 20 days ago
TECHNICAL MEDIA PRODUCER - KSFY

TECHNICAL MEDIA PRODUCER - KSFY

Gray Television, IncSioux Falls, SD , US
Permanent
Dakota News Now seeks a dynamic Technical Media Producer to join our award-winning teams.The Technical Media Producer has the general responsibility for directing live or pre-recorded productions a...Show moreLast updated: 30+ days ago
Aerocraftengineering is hiring : Senior Content Writer in Tea

Aerocraftengineering is hiring : Senior Content Writer in Tea

AerocraftengineeringTea, SD, United States
Full-time
Aerocraft Engineering India Pvt Ltd based in Ahmedabad, provides services to US based Architecture, Engineering and Construction group of companies : . Russell and Dawson – An Architecture / Engineering...Show moreLast updated: 5 days ago
Services Trainer & Technical Writer - Data Center Solutions

Services Trainer & Technical Writer - Data Center Solutions

nVentSioux Falls, SD, United States
Full-time
We're looking for people who put their innovation to work to advance our success - and their own.Join an organization that ensures a more secure world through connecting and protecting our customer...Show moreLast updated: 3 days ago
Technical Sales Representative

Technical Sales Representative

EcolabSioux Falls, South Dakota, United States of America
Full-time
As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a.Te...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

Sunbird Software Inc.Sioux Falls, SD, US
Full-time
Quick Apply
Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to...Show moreLast updated: 30+ days ago
  • Promoted
Product Management (Technical) Senior Consultant II

Product Management (Technical) Senior Consultant II

Allstate InsuranceSioux Falls, SD, United States
Full-time
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ...Show moreLast updated: 3 days ago
  • Promoted
Bomb Technical (EOD)

Bomb Technical (EOD)

US Navy (Wavemaker) (USD)Sioux Falls, SD, United States
Part-time
INITIAL SUCCESS OR TOTAL FAILURE.Americans celebrate fireworks on the 4th of July.The other 364 days, Navy EOD-the Navy's elite bomb squad-is working to prevent the ones that aren't for show.Armed ...Show moreLast updated: 2 days ago
Water Treatment Technical Lead

Water Treatment Technical Lead

ISGSioux Falls, SD, United States
Full-time
ISG is excited to bolster our team with a Water Treatment Technical Leader to join our team.Our Water / Wastewater team serves the essential Municipal and Industrial clients throughout the entire US ...Show moreLast updated: 25 days ago
Mainframe Technical Consultant

Mainframe Technical Consultant

Broadcom Inc.USA, SD Remote
Remote
Full-time
If you are a first time user, please create your candidate login account before you apply for a job.If you already have a Candidate Account, please Sign-In before you apply.An individual with hands...Show moreLast updated: 30+ days ago
Sr. Technical Service Representative

Sr. Technical Service Representative

栗田工業株式会社sioux falls, SD, US
Full-time
Title : Senior Technical Service Representative.Compensation : $$75-80K plus bonus.Technical Service Representative you represent the company & provide a valuable service to our customers.It is impor...Show moreLast updated: 30+ days ago
Services Trainer & Technical Writer - Data Center Solutions

Services Trainer & Technical Writer - Data Center Solutions

MediabistroSioux Falls, SD, United States
Full-time
We're looking for people who put their innovation to work to advance our success - and their own.Join an organization that ensures a more secure world through connecting and protecting our customer...Show moreLast updated: 2 days ago
Director - Technical Services

Director - Technical Services

AveraSioux Falls, SD
Full-time
Req # : 2405710Avera Heart HospitalAHH RadiologySioux Falls, SDFull TimeDay / Evening / Night ShiftMonday - Friday 12 hr. Responsible for performing all diagnostic radiology and computed tomography proce...Show moreLast updated: 30+ days ago
Technical Writer

Technical Writer

Genworth FinancialSouth Dakota
Remote
Full-time
At Genworth, we empower families to navigate the aging journey with confidence.We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet fam...Show moreLast updated: 16 days ago
Senior Technical Writer

Senior Technical Writer

First PREMIER Bank / PREMIER BankcardSioux Falls, SD , US
Full-time
Collaborates with both front-line employees and management to develop, maintain, and manage select policies, procedures, and processes for PREMIER Bankcard. Responsible for policy and procedure cont...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

CDK GlobalSioux Falls, SD, USA
Full-time
Position Responsibilities and Essential Functions : .Qualifications and Requirements : .Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferre...Show moreLast updated: 30+ days ago
12T Technical Engineer

12T Technical Engineer

Army National GuardSioux Falls, SD, USA
Full-time +1
Technical Engineers pen the plans that lead construction crews to success.As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair a...Show moreLast updated: 2 days ago
Technical Customer Service

Technical Customer Service

Diamond MowersSioux Falls, SD, United States
18 days ago
Job type
  • Full-time
Job description

Technical Customer Service

Technical Customer Service Representative will report to the Customer Support Supervisor and is responsible for answering inbound customer calls, emails, and addressing customer needs with a sense of urgency and ownership.

This individual is responsible for ensuring we provide the highest levels of customer service and support to our dealers and customers, often on challenging cases. The ideal candidate is comfortable working within our call center and occasionally in the field with our customers.

Key Roles :

  • All service calls, emails, and warranty claims are documented with the necessary information and

detail.

  • Responds to telephone inquiries concerning product performance in a professional, courteous, and timely manner demonstrating a commitment to high customer relations.
  • Provides technical service assistance on shortages and shipping problems for whole goods, and parts.
  • Provides technical advice and assists customers on operational, mechanical and repair of products / components by identifying make and model of unit and analyzing performance problems(s).
  • Determines appropriate part / part numbers and corrective action needed. Assists in ordering parts.
  • Customize and review operator manuals, Bill of Materials, picklists, parts books, and maintenance instructions. Reviews and provides possible feedback on technical manuals for new and existing equipment.
  • Follows through on problem resolution by maintaining contact with customer / dealer ensuring accurate service and repairs have been completed.
  • May enter warranty registration information and process warranty claims.
  • Assist customers with product return situations and provide customers with the necessary RGA (Returned Goods Authorization) information.
  • Assist in field test / research testing and troubleshooting of new proto-type equipment.
  • Travel as needed to assist customers in the field (Up to 10-15% travel time).
  • Responsibilities :

  • Answers inbound customer calls and emails. Addresses customer needs with a sense of urgency and ownership
  • Primary technical resources for the Municipal product lines.
  • Assist with documentation of procedures and policies.
  • Follows and enforces documented warranty process.
  • Identify areas of documentation that can be improved and assist with improvements.
  • Strive for an injury free workplace through a "safety first" attitude.
  • Approve / deny warranty claims in accordance with Diamond Mowers' warranty terms.
  • All other duties are performed as necessary.

    Qualifications :

    2 + years of experience in assembly or manufacturing would be preferred.

    2+ years of experience in customer support

    High School diploma or GED preferred.

    Knowledge of MS Office, CRM, would be helpful.

    Location and Hours :

    Location : 1000 Cherokee St Sioux Falls SD 57104

    Hours : 8 : 00-4 : 30

    Days of Shift : Monday-Friday

    A full benefits package is available for all full-time employees.

    Exhibit Diamond Company Values :

    CUSTOMER FOCUSED

  • Meeting and exceeding internal and external customer expectations is the responsibility of everyone.
  • We are committed to being a World Class organization and the greatest partner to our customers.
  • We will listen, support, engage with empathy, our work must drive the success of our internal and external customers and team members.
  • ACCOUNTABILITY

  • We will be responsible for the commitments we make, and the expectations placed on us.
  • When we fail, we will own it, learn from it and make the appropriate changes.
  • We will act with exceptional integrity in everything we do.
  • We will be open to receiving and giving feedback.
  • TEAM PLAYER

  • Teamwork and clear communication are paramount to our success.
  • We will seek and provide constructive feedback to one another, work as a collaborator, treat peers with respect and dignity, engage all team members as partners to solve problems and support one another with a positive attitude.
  • SAFETY

  • We believe safety must be at the forefront of all our decision-making.
  • We will proactively invest in safe solutions and act consciously every day to keep ourselves, team members and customers safe.
  • GRIT

  • We have the passion, determination and work ethic that gives us the ability to push through, to get to the end goal and recognize the obstacles we have overcome along the way.
  • When we tackle a difficult situation, we are determined to never give up and be the best in the industry.
  • Diamond Mowers is an EEO / AA Employer M / F / Disability / Vet.