Senior Technical Writer

Location : Sioux Falls, SD

Shift : Monday-Friday am-pm

Schedule : Full-Time

Company : PREMIER Bankcard

About the Role

Collaborates with both front-line employees and management to develop, maintain, and manage select policies, procedures, and processes for PREMIER Bankcard.

Responsible for policy and procedure content, rewriting existing content into new formats, and the ongoing management of policies and procedures.

Provides support on various business-related initiatives and projects, with strong emphasis on written documentation, to support business goals and strategies.

Job Duties and Responsibilities

• Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation.
• Collaborate to determine the project scope, schedules, and the development of content to manage the execution of those plans.
• Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards. This includes defining, implementing, and maintaining reuse model(s) for content single-sourcing.
• Create technical diagrams to depict system structure, program logic and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify / implement process gaps and define best practices for Technical Writing processes and standards. Also identify and implement efficiency and / or quality improvements for content development.
• Working knowledge of the enterprise business processes, systems and philosophy associated with high-performance companies.

Skills and Qualifications

• Bachelor’s degree is strongly preferred in a related field, or equivalent experience will be considered.
• Five years’ related experience, in a financial services environment, is desired.
• Intermediate to expert proficiency in MS Word, Visio, content management systems, and graphics and publishing software is expected.
• Actionable experience in operational governance, and a thorough understanding of technical writing, would be favorable.

Competitive Benefits Package

• Full medical benefits when working + hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans

k) dollar-for-dollar match up to % of total compensation

• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours PREMIER averages , hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more
30+ days ago