Information Specialist, Technology

Position Information Position Title Information Specialist, Technology FLSA Non-Exempt FT / PT Part Time Hours Per Week 25 Work Schedule M-F, flexible days and hours, may work the occasional evening or weekend during peak Position Salary Range $22 / hour Work Performed

• Works closely with the director of enrollment services, technology, technology specialist and other staff on the enrollment services, technology team on projects and tasks assigned to the department.
• Assists with data processing, review and cleanup in the student information system (SIS) and CRMs.
• Will participate in testing the SIS, CRMs, document imaging system and Self-Service during required system updates.
• Assists with updating forms and webpages.
• Prepares and runs reports of all kinds, including those generated from various CRMs, the student information system and other data systems.
• Prepare and process materials for document imaging and use workflow management strategies to electronically transfer documents.
• Assist with the maintence of the student sign-in system.
• Responds to in-person, web, phone, e-mail, and voicemail technical inquiries and follows up as appropriate.
• Assist with all types of communciations related to enrollment services.
• Maintains confidentiality and security of student information and records compliance with laws and policies.
• Performs other duties as assigned.

Minimum Education Required High School or equivalent Other Knowledge Required

Associates degree or equivalent educational or employment experience required particularly in technology, communications or a related field.

Bachelors degree preferred.

Excellent computer skills required including proficiency with MS Office, Windows, other databases and the Internet required.

Access database experience preferred.

• Detailed knowledge of student information system(s), CRM system(s) and document imaging software.
• Extensive knowledge of college policies, procedures and services.
• Excellent oral and written communication skills required.
• Outstanding customer service skills and the ability to manage multiple tasks simultaneously required.
• Ability to acquire, maintain, and update substantial information regarding college policies and procedures and work with a broad range of people.
• Understanding of enrollment policies and procedures.

Working Conditions Division Enrollment Services - NEW Department Enrollment Services DEPT - NEW Posting Detail Information Posting Number NB167P Number of Vacancies 3 Best Consideration Date 05 / 13 / 2024 Job Open Date 05 / 07 / 2024 Job Close Date Open Until Filled Yes Applicant Instructions *Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas.

Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania.

Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).

Quick Link for Internal Postings EEO Statement Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and / or with the interview

process.