Our Opportunity
We are currently seeking an Customer Service Representative to join our team of professionals.
Key Responsibilities As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained.
The Customer Service Representative will report directly to the Operations Manager.
- Answer phone calls from customers placing orders as well as provide sales quotes
- Work closely alongside outside sales representatives with customer orders and quotes
- Assist walk-in customers in the showroom with questions and order placement
- Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
- Research product solutions for customers to solve field-project issues
- Hours of operation are Monday to Friday, day shift only.
What We Are Looking For
- Related experience in a similar position
- Knowledge of closet design, closet components, or building materials experience a plus
- Developed customer service, problem-solving, and project management skills
- Team-oriented, shows initiative
- Strong sense of drive and creativity
- Proficient with Word and Excel
- AS400 experience preferred but not mandatory
- High School graduate, some college courses preferred
- Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Compensation and Benefits
- Competitive market-based hourly pay
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Paid vacation and holidays
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