Executive Director of Client Operations

Company Overview :

Kelaca is Redefining the Recruiting Experience . We believe the Staffing & Recruiting industry has an earned negative reputation resulting from a commodity-based approach to relationships with their clients & candidates.

We believe their experiences should & can be better. Kelaca is a full-service Talent Acquisition & Advisory company that is raising the bar within the Recruiting industry!

In order to raise the bar and redefine the experience, we start by focusing on our internal culture and the Core Values (K.

E.L.A.C.A.) that we live & breathe every day :

• K indness : We believe in following the Platinum Rule, treating our clients, candidates & teammates as we would want to be treated, with kindness, fairness, respect & integrity.
• E nthusiasm : We believe in creating an enthusiastic & exceptional experience for our clients, candidates & teammates with every opportunity and having a positive attitude about our daily actions.
• L earning : We believe in constant learning, being creative and taking initiative as it comes to our process, our service offerings and ultimately our personal growth & development.
• A ccountability : We believe in holding ourselves & each other accountable to our Core Values, our individual & team responsibilities, our service levels & results with our clients, our communities and the growth & development of our teammates and Kelaca overall.
• C ollaboration : We believe in working together selflessly to constantly deliver on the bigger picture for our clients, candidates and our teammates, always putting the company and our partners ahead of ourselves, committed to being exceptional in our industry.
• A bove & Beyond : We believe in going above & beyond with every opportunity & interaction with our clients, candidates & teammates, constantly working to improve and far exceed our partners expectations.

We work with our client partners as if we have a seat at their Leadership table , focused on their goals, values, team dynamics, communication / management styles, resource requirements, budgets and the overall culture requirements.

We work with our candidates as if they’re part of our team , treating them with respect, constant communication and ultimately how we would want to be treated.

While most Recruiters are specific to a niche (i.e. Information Technology), Kelaca believes that our Client is our Niche ! Once we know what type of candidate is going to work best for our client in terms of culture fit and the required knowledge / skills / abilities we have internal Talent Advisors that are focused across our six divisions : Information Technology, Engineering, Marketing / Creative, Financial / Accounting, Healthcare / Scientific, and Executive / C-Suite

Kelaca works with our selected client partners to develop customized people solutions, offering candidates as contract employees, contract-to-hire conversions and / or direct hire placements.

We opened our Headquarters in Raleigh-Durham, NC in 2012 and are quickly becoming recognized for our unique approach, positive reputation and outstanding results.

We are expanding to multiple new markets and need the Right People in the Right Seats to lead us into the future of Kelaca.

Position Overview :

Kelaca is looking for a proven Executive Director of Client Operations for our internal team. The Executive Director of Client Operations’ primary responsibility is to oversee the selection, training, development and overall management of our internal team of Client Advisors, ultimately focused on helping them achieve their quarterly and annual goals.

Daily Responsibilities :

• Work on client partner requirements with the primary focus on helping and supporting our internal team of Client Advisors to successfully complete the following responsibilities :
• Development of new territories and client partners, focused on selling Kelaca service offerings
• Account Management of currently active client partners and their ongoing requirements
• Penetration of current client partners, constantly focused on diversifying our services with new client partners and within existing client partners
• Managing existing and new Sales Leads, focused on building Kelaca’s base of client partners
• Collaborate with the Executive Director of Talent Operations to manage daily Req Board and req prioritization
• Enforce Crelate documentation and integrity to help drive KPIs for our internal team of Client Advisors, provide constructive feedback on how to address any challenges or concerns
• Build and maintain productive working relationships with the Talent Team to create the necessary collaboration to deliver quality candidates for our clients in a timely manner
• Proactively manage relationships with current vendor partners as well as research emerging tools and technology to assist our internal team of Client Advisors
• Develop training and skill workshops for our internal team of Client Advisors, leading sessions as necessary
• Oversee and conduct Quarterly Catch-Up and Kick-Off discussions for our internal team of Client Advisors

Required Qualifications :

We are open to candidates from within the Staffing & Recruiting industry who desire to work for an organization with a defined sales process and a customer focused culture, we are also completely open to good salespeople from other industries, particularly those with strong connections in our target markets.

The required attributes we are targeting are :

• Demonstrated mastery of the Client Game, or equivalent experience
• Strong leadership skills with the ability to build and motivate a high-performing Client Advisor team
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs
• In addition, the preferred attributes of a successful candidate are :
• Impeccable work ethic, doing what it takes to get the job done right for our client partners, our consultants and our internal team
• Excellent communication skills (written & verbal), organizational skills, time management skills, and overall desire to deal with people
• Desire to be a part of and lead a team, putting the goals of the team and overall company before themselves

Please contact us immediately if you’re qualified for this opportunity and interested in becoming a part of the team at Kelaca.

To complete your application for this opportunity, please complete our workplace preferences & communication style survey via this link : Kelaca Culture Index Survey

Job Type : Full Time

FLSA Classification : Exempt

Location : Raleigh, NC (Hybrid)

Kelaca is an Equal Employment Opportunity company and does not discriminate in employment based on : age, disability, national origin, race, color, religion, veteran status, genetic information, gender, sex, gender identity, sexual orientation, pregnancy, or other non-merit factor.