This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer's success. Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimiz...
As an Enterprise Customer Success Manager at LiveView Technologies, you will be the primary point of contact for our enterprise-level clients. Your role is critical in ensuring customer satisfaction, fostering long-term relationships, and driving the successful adoption of our solutions. Act as the ...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations...
Create and maintain a customer success plan, tracking success initiatives. Everyone on the team is here to do more than just be a great CSM – we’re all working together to build the world’s best customer success function and a generational business, and everyone is extremely close to – and influenti...
While our outside sales teams build and maintain many of those relationships, our Customer Success team leads the onboarding process and carries the sales process over the finish line. Our Customer Success team has a broad background in a variety of fields. You communicate well under pressure and ha...
The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...
Help drive customer success through initial on-boarding and clarification of success metrics with the customer, product adoption, retention and growth initiatives to maximize customer value and investment and optimize customer lifetime value. We are seeking a Customer Success Manager to join the Cus...
About This RoleA Large Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. Skills & Qualifications3+ years of Customer Success experience in a SaaS or software company. It's time for businesses to embrace that trend and...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. ...
The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. We are seeking a customer-centric, energet...
Monitor customer health, product utilization, & trends in customer spend while using data to drive proactive customer engagement. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. We care deeply about each other ...
As our Customer Success Manager, internally referred to as Marketing Coaches, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals. Essential D...
Monitor customer’s ongoing health scores and product utilization to proactively engage customers to prevent attrition and ensure customer satisfaction with product and services. Onboard new customers by managing account creation, coordinating software installs, training the customer on the product, ...
Director, of Customer Success - Insurance, you will be responsible for delighting our insurance customers, understanding their needs and delivering the right engagement for the right customer at the right time. Drive customer success at scale in the insurance portfolio through initial on-boarding, p...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...
Skill Struck is looking for a Customer Success Manager to drive the adoption and retention of our product with our customers. As a Customer Success Manager (CSM) at Skill Struck, you are a part of the teacher and administrator journey through onboarding, implementation, adoption, and renewal. This r...
NetDocuments is seeking an Onboarding Customer Success Manager. This role will report to the Onboarding Manager in Customer Success. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Collaborate...
The Customer Success Manager is the primary representative of the company after a sale has been completed and the account has been onboarded. The successful incumbent will orchestrate efforts with internal teams to remove barriers for renewal and unlock additional revenue by brokering the customer r...
The Customer Success Manager will be accountable for building long-term relationships with new and existing customers by being prescriptive, proposing enhancements to product and/or services and leveraging appropriate company resources to address how clients can better interact with their customers ...
Develop success plans for customers that outline their critical success factors, metrics for success and potential issues. Discover and analyze gaps in the customer experience that may lead to customer attrition. Customer Success, consulting, technical sales or similar role in a SaaS business. It is...
Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In additi...
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry. Empathetic and customer-centric mindset, committed to dri...
Role Related Experiences: 6-8+ years of experience in a blue-chip consulting firm (McKinsey, BCG, Bain), a Strategy & Operations role, or a Customer Success Strategy & Operations role at a growing technology company. A Strategic Planning Guru: Owned the annual strat plan for a customer success organ...
As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success. Contribute to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities. Customer Success Operations (10%):....