Computer programmer • des moines ia
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Job Description
This is a remote position.
We are seeking organized, motivated, and customer-focused individuals to assist clients with researching and coordinating personalized vacation experiences. The Remote Vacation Support Coordinator communicates with clients, identifies suitable options, organizes reservation details, and provides professional support throughout the planning process.
This flexible remote opportunity is ideal for someone who enjoys helping people, conducting online research, and learning about destinations. Previous experience in the travel industry is not required. Training and continued educational resources are provided.
Responsibilities
Communicate with clients to understand their preferred destinations, travel dates, interests, and budgets.
Research resorts, cruises, hotels, vacation packages, transportation, activities, and excursions.
Compare available options and prepare organized recommendations for clients.
Explain general amenities, package inclusions, reservation policies, and available services.
Assist clients with completing reservations and reviewing confirmation details.
Verify traveler names, dates, and other reservation information for accuracy.
Monitor payment deadlines, documentation needs, and reservation requirements.
Provide preparation reminders and relevant destination information.
Communicate applicable reservation changes or updates promptly.
Maintain accurate and confidential client records.
Follow up with clients before and after their vacations.
Complete required training and participate in continued education.
Develop client relationships through networking, personal marketing, repeat business, and referrals.
Must currently reside in the United States or Mexico.
Must have reliable internet access and a computer or compatible device.
Strong written and verbal communication skills.
Excellent organization and attention to detail.
Ability to manage deadlines and follow up consistently.
Comfortable conducting online research and learning new systems.
Self-motivated and capable of working independently.
Willingness to complete required training and follow established procedures.
Customer service, hospitality, administrative, sales, or planning experience is helpful but not required.
Flexible remote scheduling.
Beginner-friendly training.
Ongoing support and professional development.
Access to online planning tools and industry resources.
Opportunities to expand destination and supplier knowledge.
Ability to work part-time or full-time based on availability.
Requirements
Requirements Must be 18 years of age or older Reliable internet access and access to a computer or laptop Strong written and verbal communication skills Customer-service oriented and comfortable working with people Basic computer and internet skills Organized with good time-management skills Able to work independently in a remote environment Self-motivated and willing to learn Comfortable communicating by phone, email, text, and online platforms Willing to complete required training and ongoing education Able to manage client follow-ups and maintain accurate information No previous travel industry experience required Sales, customer service, hospitality, or administrative experience is helpful but not required Must reside in the United States or Mexico
