Computer technology • springfield ma
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The average salary range is between $ 48,820 and $ 97,500 year , with the average salary hovering around $ 66,440 year .
Sarat Ford Lincoln is looking for a Service Advisor to join our high-volume, family-owned dealership! With 97 years of serving our community, we take pride in our friendly atmosphere, strong team culture, and commitment to providing an exceptional experience for our customers.
As a Service Advisor, you will greet customers, listen to their vehicle service needs, schedule appointments, communicate with technicians, provide updates throughout the repair process, and help ensure a smooth and positive service experience from start to finish.
If you are customer-focused, organized, and enjoy working in a fast-paced environment, we would love to hear from you!
Service Advisor Compensation and Benefits:
Competitive Pay: $70,000-$100,000
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Schedule:
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
