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Customer representative Jobs in Clovis, CA

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Customer representative • clovis ca

Last updated: 5 hours ago
  • Promoted
Customer Service Representative

Customer Service Representative

Quipt Home MedicalFresno, CA, US
Full-time
Customer Service Representative.Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.We are lookin...Show moreLast updated: 30+ days ago
  • New!
Customer Service Representative

Customer Service Representative

Sun-maidFresno, California, United States
Full-time
The Customer Service Representative (CSR) is a full-time role responsible for managing Ingredient and Export Customers.This individual will demonstrate exceptional commitment to their accounts as t...Show moreLast updated: 10 hours ago
  • Promoted
Customer Care Representative

Customer Care Representative

Morphius CorpFresno, CA, US
Full-time
We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Customer Service Representative

Customer Service Representative

DAIOHS U.S.A., INC.Fresno, CA, US
Full-time
For nearly 50 years, we've proudly served businesses throughout the U.Customer Service Representative.If you're energized by a fast-paced environment and have a passion for delivering great...Show moreLast updated: 8 hours ago
  • Promoted
Customer Service Representative

Customer Service Representative

Apoyo Financiero, Inc.Fresno, CA, US
Full-time
Customer Service Representative.Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California. We have served over 30,000 clients, funded more than $300 milli...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Customer Service Representative

Customer Service Representative

Path ArcFresno, CA, US
Full-time
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empa...Show moreLast updated: 5 hours ago
  • Promoted
Customer Success Representative

Customer Success Representative

VirtualVocationsFresno, California, United States
Full-time
A company is looking for a Customer Success Representative - Trust and Safety.Key Responsibilities Provide Customer Support and address inquiries across various platforms Review reported comment...Show moreLast updated: 8 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Sheila R Kamps Insurance Agency- Farmers InsuranceFresno, CA, US
Full-time
Sheila R Kamps Insurance Agency Inc.Are you a detail-oriented, hard-working professional with a passion for customer service? Sheila R Kamps Insurance Agency Inc. Customer Service Representative to ...Show moreLast updated: 4 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

WiZiX Technology Group, IncFresno, CA, US
Full-time
Customer Service Representative.If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!.WiZiX Technology Group...Show moreLast updated: 8 days ago
Customer Service Representative

Customer Service Representative

U-Haul International, IncFresno, CA, United States
Full-time
Assist customers inside and outside a U-Haul center with U-Haul products and services.Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trail...Show moreLast updated: 11 days ago
Travel customer representative

Travel customer representative

Getaway Travel AgencyFresno, United States
Full-time
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Genuine PartsFresno, CA, US
Full-time
Responds to basic customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Inf...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

TradeJobsWorkforce93773 Fresno, CA, US
Full-time
As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to p...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Sun-MaidFresno, CA, US
Full-time
The Customer Service Representative (CSR) is a full-time role responsible for managing Ingredient and Export Customers.This individual will demonstrate exceptional commitment to their accounts as t...Show moreLast updated: 16 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Third Party CSClovis, CA, US
Full-time
Customer Service Representative.The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative,...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

David's BridalFresno, CA, US
Part-time
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply. At David's Bridal, we empower our customers and our employee...Show moreLast updated: 30+ days ago
Travel customer representative

Travel customer representative

Effortless travel solutions ETSFresno, California, USA
Full-time
As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home.You will assist with ...Show moreLast updated: 2 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

LytegenFresno, CA, US
Full-time
We are hiring high-performance Energy Consultants to consult homeowners on solar and energy storage solutions.This is a customer-facing sales role focused on educating homeowners, presenting tailor...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Electrical Power Source FresnoFresno, CA, US
Full-time
Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E / SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initia...Show moreLast updated: 30+ days ago
People also ask
Customer Service Representative

Customer Service Representative

Quipt Home MedicalFresno, CA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Position Reports To : Branch Manager / CSR Director

Position Summary :

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts us either in person, over the telephone or via the internet, to provide equipment and / or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.

Let's start with what's important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities :

Have a comprehensive understanding of the following :

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN / Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery / pickup time with patient and / or caregivers. Conveys orders to Clinical Specialists and / or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.
  • Requirements :

    Position Qualifications :

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills Strong communication skills with capacity to make independent decisions Medicare / Medicaid and insurance billing, bookkeeping or medical office experience preferred
  • Continuing Education :

    As designated by management to include company in services and off-site training programs as appropriate to industry and position.

    FLSA Status : Non-Exempt

    Licenses, etc. : None