Director patient experience Jobs in Charlotte, NC

Patient Access Liaison (Pal) Director

The ideal candidate will live in the Eastern or Central time zone. How will you make an impact?

The Patient Access Liaison (PAL) Director leads a team dedicated to helping patients gain timely access to therapies through expert navigation of insurance, logistics, and financial assistance. This strategic role oversees program design, operational excellence, compliance, and people leadership, ensuring PALs deliver compassionate, high-quality support while aligning with FDA-approved indications and regulatory standards. The Director collaborates across Market Access, Medical Affairs, Compliance, Marketing, HUB vendors, specialty pharmacies, and healthcare providers to remove access barriers, enhance patient experience, and drive brand success.

What Will You Do:

• Leads and develops a team of Patient Access Liaisons (PALs), driving performance, accountability, and high-quality patient support.
• Sets the strategic direction for the PAL program, aligning patient access initiatives with corporate, brand, and business objectives.
• Oversees nationwide patient engagement efforts, helping patients navigate insurance, treatment access, specialty pharmacy coordination, and financial assistance resources.
• Provides expertise and oversight for reimbursement processes, including benefit verification, prior authorizations, appeals, payer policies, and complex access challenges.
• Manages HUB and specialty pharmacy partnerships to ensure seamless patient support, treatment continuity, issue resolution, and operational effectiveness.
• Collaborates cross-functionally with Market Access, Medical Affairs, Compliance, Marketing, providers, pharmacies, and vendors to enhance patient access strategies and outcomes.
• Ensures compliance with HIPAA, FDA, OIG, and other regulatory requirements while maintaining accurate documentation, reporting, and adherence to SOPs.

How Will You Get Here:

• 10+ years in patient access, reimbursement, or case management; 5+ years managing field teams.
• Therapeutic Expertise: Background in pharma/biotech/specialty pharmacy/HCP settings; rare disease or ophthalmology experience preferred.
• Insurance & Reimbursement Mastery: Advanced knowledge of benefit verification, prior authorizations, appeals, exclusions, out-of-network navigation, and medical necessity reviews; strong understanding of buy-and-bill/physician-administered therapies and coding (CPT/HCPCS, incl. Category III & unlisted J-codes).
• Proven success in scaling patient support programs and leveraging CRM tools (Salesforce, PowerBI).
• Bachelor's degree required; advanced degree or PACS certification preferred.
• Strong leadership, communication, and problem-solving skills; bilingual a plus.

$173,400 - $216,800 + bonus + RSU's. #GKOSUS

About Us

Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible.

Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.

Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.

Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.

Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra "We'll Go First," which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.

Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol "GKOS". Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.

Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

All offers of employment are contingent upon the successful completion of a background check, including successfully passing a drug screen, based on the position and local regulations.

Job Info

• Job Identification 2274
• Job Category Patient Services
• Posting Date 07/13/2026, 10:32 PM
• Job Schedule Full time
• Locations 92672
• Job Salary Range $173,400 - $216,800