Remote Operations manager Jobs in Honolulu, HI

Operations Manager

The Operations Manager is a key leadership position that is responsible for the safety, security, and hospitality experience of Capitol Place. Oversees all aspects of the Residential Specialist department including direct supervision of the associates. Assists the General Manager in creating and executing standard operating procedures that emphasize best in class customer service for a luxury condominium. Ensures safety and security protocols are followed and staff training is maintained.

Duties And Responsibilities

1. Leads by example and applies the absolute highest standards for our Residential Specialists to follow. Promotes a positive, friendly, professional, uplifting environment and ensures best in class service in all interactions with residents, guests, and team members.

2. Responsible for training and developing all Residential Specialists on Standards of Excellence, Company Policies and Standard Operating Procedures.

3. Has knowledge and assists in all emergency procedures as required. Ensures all safety and security protocols are consistently followed.

4. Engaged leader that communicates, motivates, coaches, recognizes, and supervises all subordinate personnel. Organizes department meetings and conducts performance goals and reviews with team members. May be authorized to hire or discipline employees subject to the review and approval of the General Manager.

5. Empowers all Residential Specialists to provide excellent service in an intuitive manner by anticipating resident and guest's needs.

6. Responds to and fields all resident complaints and concerns relating to service or safety on a management level.

7. Looks for innovative, creative, and efficient solutions to understand the needs of our residents. Manages the implementation process of residential services by ensuring all resources and tools are effectively used to enhance the Capitol Place experience. I.e. TownSq and CRM.

8. Upholds House Rules and other regulations directed by the Board of Directors.

9. Generates and maintains reports and records regarding resident, guest, and visitor incidents.

10. Manages the work schedule and shift assignments for the Residential Specialist Department to ensure adequate coverage in a 24 / 7 operation.

11. Attends Board of Director meetings on occasion. May represent Capitol Place at industry meetings, business projects, functions, and activities to promote a positive public and professional image throughout the community.

12. Participates in a minimum of (1) property walk per week with General Manager and other department leads. All discrepancies are tracked and completed through TownSq.

Supervision

A. Supervision Exercised : Exercises direct supervision of all residential specialist team members. Exercises indirect supervision of all subordinate administrative, housekeeping, maintenance, and grounds personnel. Provides direct supervision in the absence of the General Manager.

B. Supervision Received : Receives direct supervision from the General Manager, occasional direct supervision from the Property Manager or Board of Directors.

Requirements

1. Two (2) years' experience as an Assistant General Manager or Operations Manager or five (5) years experience in a major hotel, luxury condominium or apartment facility involving management of a key department. Equivalent experience in accounting procedures and elementary financial analysis.

2. Working knowledge of Microsoft programs : Outlook, Excel, Word.

3. Must be able to effectively communicate both verbally and written, with all levels of management, employees, residents, and guests in an attentive, friendly, courteous, and service oriented manner.

4. Ability and experience to develop procedures and effectively resolve conflict.

5. Must be flexible to work nights, weekends, holidays and remain on call for emergencies. Long hours and shift coverage required when necessary.

Education / Training

1. Accredited General Manager (ARM) accreditation preferred; training in Basic CPR and First-Aid; college degree desirable. Continuing Education credits. Leadership Training experience.

2. Current State of Hawaii Guard License.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.