Process improvement specialist Jobs in Charlotte, NC

Customs Continuous Improvement (CI) Specialist

At Maersk, we're transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network.

We're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We are looking for a Customs Continuous Improvement (CI) Specialist to strengthen operational excellence across our Customs House Brokerage (CHB) organization. In this role, you will combine hands-on CHB operational expertise with process improvement and technology enablement to design, optimize, and implement scalable workflows. You will partner closely with operations, compliance, and product teams to identify process gaps, resolve operational challenges, and embed sustainable improvements that enhance consistency, compliance, and productivity across CHB operations.

This is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Work at the intersection of operations, technology, and continuous improvement within a global logistics leader
• Gain exposure to end-to-end CHB processes and system-driven transformation initiatives
• Collaborate with cross-functional stakeholders, including product, compliance, and operations teams
• Develop your skills through hands-on process design, implementation, and operational problem solving.

Key Responsibilities:

• Drive adoption of technology-enabled solutions by aligning tools and systems with CHB operational needs
• Analyze workflows, audit findings, and exception trends to identify and implement sustainable improvements
• Design, standardize, and optimize CHB processes, workflows, and control frameworks across operations
• Develop SOPs, procedures, job aids, and training materials to ensure consistent and compliant execution
• Lead root cause analysis, issue resolution, and corrective actions for operational and compliance gaps
• Partner with stakeholders to translate business challenges into practical process and system solutions
• Monitor and refine implemented solutions to sustain performance, compliance, and productivity outcomes.

Who We Are Looking For:

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Bring strong experience in Customs House Brokerage operations with end-to-end process understanding
• Demonstrate ability to design, implement, and improve workflows in complex operational environments
• Possess strong knowledge of CHB systems (e.g., CargoWise) and technology-enabled solutions.
• Show proven capability in root cause analysis, audit readiness, and resolving operational issues.
• Apply solid understanding of customs regulations, compliance, and broker responsibilities.
• Communicate effectively and collaborate with cross-functional stakeholders to drive execution.
• Preferably hold a Customs Broker license, though not required.

Job type: Full-time

Location: New York/New Jersey, Maryland, North Carolina, or California (fully onsite, 5 days per week)

Travel expectations: None

Salary: $70,000 $80,000

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.