Service desk analyst Jobs in Boston, MA
Create a job alert for this search
Service desk analyst • boston ma
Last updated: 7 hours ago
PERMANENT Service Desk Engineer~ Hybrid 3 days.Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff.This mid-le...Show moreLast updated: 6 days ago
CMIT Solutions of Boston / Cambridge is the premier IT services franchise in the US.IT business partner of small to medium sized businesses.
The Service Operations Analyst provides administrative supp...Show moreLast updated: 17 days ago
Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.Execute IT tasks related to employee onboarding, offboarding, and job changes, ...Show moreLast updated: 23 days ago
A new name and a compelling charter for a proven team of experts.Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity ma...Show moreLast updated: 3 days ago
Enterprise Food Service Analyst (Experienced).Boeings Global Real Estate and Facilities (GREF) organization is seeking an.
Experienced Enterprise Food Service Analyst.Enterprise Food Services team i...Show moreLast updated: 22 days ago
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...Show moreLast updated: 7 hours ago
The Support Technician will provide fast and useful technical assistance and is responsible for providing general support to our corporate and field employees.
The candidate should be familiar with ...Show moreLast updated: 30+ days ago
Job Title : IT Service Desk Technician.Reports To : Manager, IT Support.The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks.
With both consulting and pro...Show moreLast updated: 6 days ago
A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.Key Responsibilities Provide general IT end-user support and troubleshoot technical issues via phone,...Show moreLast updated: 30+ days ago
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...Show moreLast updated: 30+ days ago
The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foun...Show moreLast updated: 22 days ago
We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts.In this role, you will provide exceptional technical support and assistance to internal customers while...Show moreLast updated: 30+ days ago
As a Deal Desk Specialist, you'll play a key role in shaping how our sales organization structures complex agreements to maximize profitability and accelerate sales cycles.You will serve as the cri...Show moreLast updated: 13 days ago
Liberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with : .
Citrix, VPN, iOS, iPad OS technologies.Lan, Wan and Network...Show moreLast updated: 8 days ago
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space.
Serving more than 3,200 customers ac...Show moreLast updated: 30+ days ago
Oversee, monitor, maintain and support IT services to end-users.Manage technologies, processes and controls that maintain and elevate standards and security of IT services.Serve as the point of esc...Show moreLast updated: 30+ days ago
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, O...Show moreLast updated: 26 days ago
Part-Time Customer Service Analyst.Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and ...Show moreLast updated: 30+ days ago
Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the def...Show moreLast updated: 23 days ago
- Promoted
Permanent Service Desk Engineer
Softworld, a Kelly CompanyBoston, MA, United StatesPermanent
- Promoted
Service Operations Analyst
CMIT Solutions of Boston|CambridgeBoston, MA, USFull-time
IT Service Desk Technician
Boston Red SoxBoston, MA, United StatesPart-time
- Promoted
Front Desk
Arch Amenities GroupBoston, MA, United StatesFull-time
- Promoted
Enterprise Food Service Analyst (Experienced)
BoeingEverett, Massachusetts, USAFull-time
- Promoted
- New!
IT Service Desk Analyst
Scale AISouth Boston, Massachusetts, United StatesFull-time
IT Service Desk Technician
TrexonBoston, MA, USFull-time
- Promoted
IT Service Desk Technician
Celito Tech, Inc.Boston, MA, United StatesFull-time
- Promoted
Service Desk Analyst
VirtualVocationsDorchester, Massachusetts, United StatesFull-time
- Promoted
Front Desk
TradeJobsWorkforce02475 Arlington Heights, MA, USFull-time
IT Service Desk Technician
Boston Red Sox and Fenway Sports ManagementBoston, MA, USFull-time
Help Desk Analyst II
Robert HalfWoburn, MA, USTemporary
- Promoted
Deal Desk
SnykBoston, MA, USFull-time
Help Desk Analyst
Liberty JobsBoston, MAFull-time
Service Desk Analyst I
InvoiceCloudBoston, MA, USFull-time
Senior Service Desk Analyst
Boston Properties, IncBoston, MA, United StatesFull-time
IT Service Desk Technician
Solve IT Strategies, Inc.Boston, MA, USFull-time
- Promoted
Customer Service Analyst
Boston StaffingBoston, MA, USPart-time
Senior Systems Administrator, Service Desk
AndurilLexington, Massachusetts, United StatesFull-time
- dump truck (from $ 43,875 to $ 453,863 year)
- sports medicine (from $ 57,200 to $ 450,000 year)
- dermatology (from $ 56,550 to $ 400,000 year)
- commercial loan officer (from $ 86,580 to $ 350,916 year)
- anesthesiologist (from $ 25,000 to $ 337,500 year)
- owner operator (from $ 50,000 to $ 260,000 year)
- hospitalist (from $ 46,840 to $ 260,000 year)
- physician (from $ 100,000 to $ 250,000 year)
- associate dentist (from $ 90,008 to $ 250,000 year)
- psychiatrist (from $ 146,250 to $ 245,000 year)
- New York, NY (from $ 47,663 to $ 75,000 year)
- Fairfield, CA (from $ 54,631 to $ 74,374 year)
- Los Angeles, CA (from $ 50,700 to $ 73,840 year)
- Chicago, IL (from $ 50,000 to $ 67,500 year)
- Houston, TX (from $ 42,500 to $ 60,000 year)
- Phoenix, AZ (from $ 40,518 to $ 60,000 year)
- Philadelphia, PA (from $ 50,000 to $ 57,573 year)
The average salary range is between $ 41,132 and $ 70,883 year , with the average salary hovering around $ 51,681 year .
Permanent Service Desk Engineer
Softworld, a Kelly CompanyBoston, MA, United States6 days ago
Job type
- Permanent
Job descriptionTroubleshoot and administer Active Directory / Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls. Handle endpoint lifecycle : imaging / provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning. Maintain asset inventory accuracy and chain of custody for devices and loaners. Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning / deprovisioning, mailbox / Teams’ automation, Intune / Graph tasks). Build self-service / runbooks, workflows, and knowledge base articles to improve first contact resolution. Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines. Apply strong security hygiene in daily support : data protection, least privilege access, secure file sharing, and incident triage. Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation. Assist in BCP / DR exercises and ensure support readiness for critical business periods. Coordinate with a Managed Service Provider to perform Tier 1 support Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break / fix, logistics) Assist with office moves, equipment deployment, and conferencing / AV maintenance. Work within an ITSM platform (ServiceNow / Freshservice / Jira) : incident, service request, change, problem, and CMDB / asset management. Maintain accurate, current documentation of procedures, configurations, and known errors. Bachelor’s Degree in Computer Science or related field 3–5 years in a Service Desk / Desktop Support role within a professional IT environment. Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint / OneDrive) and Windows 10 / 11 troubleshooting. Experience with Active Directory / Entra ID, Intune, Group Policy, and device provisioning (Autopilot). PowerShell scripting for support and administration; comfort reading API / Graph docs and JSON outputs. Solid understanding of ITIL / ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk / Jira). Excellent communication and customer empathy; able to translate technical issues into business friendly language. Strong organization and multitasking in a fast paced, high stakes environment. Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency. Exposure to Azure. Experience with Cortex XDR, Conditional Access, AIP / Purview, and security incident handoff. Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows). Knowledge of networking fundamentals (DNS / DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV / Zoom Rooms. Familiarity with SCCM / MECM or co management with Intune. Certifications : ITIL 4 Foundation, Microsoft 365 Certified : Endpoint Administrator (MD?102), AZ?900, Security+.
PERMANENT Service Desk Engineer~ Hybrid 3 days
Location : Boston
SUMMARY
Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1 / 2 service with engineering minded problem solving, automation / scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere.
RESPONSIBILITIES :
White Glove / End User Support
- Provide Tier 1 & Tier 2 support for Windows 10 / 11 laptops / desktops, mobile devices (iOS / iPadOS / Android), peripherals, and core applications.
- Deliver in person, remote, and on-site assistance; prioritize executive / VIP and trading adjacent users with discretion and urgency.
- Support collaboration tools (Microsoft 365 / Exchange Online, Teams, SharePoint / OneDrive; Zoom / Zoom Rooms) including meeting setup and room tech.
Identity, Device, and Application Management
Automation & Continuous Improvement
Security & Compliance
Global Site Support & Vendor Coordination
ITSM Process Excellence
REQUIRED SKILLS :
PREFERRED QUALIFICATIONS :