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Technical consultant Jobs in Raleigh, NC

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Technical consultant • raleigh nc

Last updated: 1 day ago

Technical Escalation Manager

QualysRaleigh, NC, United States
Full-time

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.We are seeking an experienced Technical Escalation Manager to lead the resolutio... Show more

Technical Writer

Accentuate Staffing Raleigh, NC, US
Full-time

Develop, edit, and maintain technical documentation including SOPs, work instructions, validation protocols, and reports.Collaborate with Quality, Manufacturing, and Engineering teams to ensure doc... Show more

Technical Recruiter

SavianceRaleigh, NC, United States
Full-time

Major Accountabilities: Recruits, interviews and recommends placement of candidates from both internal and external sources.Maintains effective working relationships with hiring managers.Collaborat... Show more

Contract Technical Writer

KellyRaleigh, North Carolina, US
$40.00 hourly
Permanent

Contract Technical Writer – CAPA/SOP Remediation.Initial 6–8 weeks with strong potential for extension.We are seeking multiple Contract Technical Writers to support a high-priority documentation re... Show more

Technical Project Manager

ITL USARaleigh, NC, US
Full-time

Overview The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions.We focus on adopting a data-first approach to engineering an... Show more

Lead Technical Trainer

ABBCary, NC, United States
Full-time

Technical Training And Development Manager.At ABB, we help industries run leaner and cleanerand every person here makes that happen.You'll be empowered to lead, supported to grow, and proud of the ... Show more

Technical Product Manager

Q2Cary, NC, United States
Full-time

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.Our mission is simple: build strong and diverse commu... Show more

PLM Technical Consultant

Bright Vision TechnologiesRaleigh NW, NC, US
$130,000.00 yearly
Full-time
Quick Apply

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States.This is a fantastic opportunity ... Show more

Technical Recruiter

ExperisRaleigh, NC, United States
$40,000.00 yearly
Permanent

We are looking for a talented Technical Recruiter to identify and connect with top IT talent for specialized opportunities in the technology sector.We are a global leader in IT professional resourc... Show more

Technical Project Manager

OnLogicCary, NC, US
$80,000.00 yearly
Full-time
Quick Apply

We are seeking a driven Technical Project Manager to join our team in our South Burlington, VT office.As a Technical Project Manager at OnLogic, you will manage the development of new industrial an... Show more

Managing Technical Consultant, Air Quality

Environmental Resources ManagementRaleigh, NC, United States
Full-time

Managing Technical Consultant, Air Quality.Lead the future of air quality consulting.At ERM, we empower leaders to drive innovation and deliver sustainable solutions for global organizations.As a M... Show more

Technical Business Analyst

Omni InclusiveRaleigh, NC, United States
Full-time

Apply advanced technical knowledge to analyze complex business processes and transform them into efficient system solutions that improve operational reliability and performance for diverse stakehol... Show more

Technical Project Manager

E-SolutionsRaleigh, NC, United States
Full-time

Onsite Technical Project Manager.Experience Required: 10-12 years.Skill required - Automation Application Development, UiPath.Job Summary: We are seeking a seasoned Technical Program Manager with s... Show more

Cornerstone Technical Senior Consultant

DeloitteRaleigh, NC, United States
Full-time

Cornerstone Technical Senior Consultant.Our Human Capital practice is at the forefront of transforming the nature of work.As converging forces reshape industries, our team uniquely addresses the co... Show more

Principal Technical Consultant, Construction Safety

ERMRaleigh, NC, United States
$137,330.00 yearly
Temporary

Principal Technical Consultant, Construction Safety.Help shape the future of safe, high-impact capital projects through expert leadership in construction safety.As a Principal Technical Consultant ... Show more

Technical Lead / Technical BA (Planisware)

YochanaRaleigh, NC, United States
Full-time

Roles/Responsibilities Project Planning and Execution:.Develop and manage project plans, including scope, timelines, budgets, and resource allocation.Break down project requirements into actionable... Show more

Financial Services Technical Onboarding Consultant - North Hills, NC

AdvyzonRaleigh, NC, US
$75,000.00 yearly
Full-time
Quick Apply

Role Overview Advyzon is seeking a Technical Consultant to join our consulting organization and play a key role in delivering an exceptional onboarding experience for new clients.As a Technical Con... Show more

Technical Specialist- Expert

Sunrise SystemsRaleigh, North Carolina, United States
Full-time
Quick Apply

Job Title: Technical Specialist- Expert.Duration: 12 Months On Contract.The candidate will need to come onsite on the first day to collect equipment.All candidates must be local to the Triangle reg... Show more

JD Edwards Technical Consultant

RST Solutions, Inc.Raleigh, NC, US
Full-time

We are seeking an experienced JD Edwards Developer to join our team in Raleigh, North Carolina.The ideal candidate will have strong hands-on experience with Oracle JD Edwards EnterpriseOne developm... Show more

 • Promoted
Technical Escalation Manager

Technical Escalation Manager

QualysRaleigh, NC, United States
28 days ago
Job type
  • Full-time
Job description

Technical Escalation Manager

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform.

In this role, you will act as the primary owner of critical escalations, driving rapid resolution of complex technical problems while ensuring clear communication with enterprise customers and internal stakeholders.

You will work closely with Support, Engineering, Product, and Customer Success teams to manage escalations end-to-end, improve processes, and enhance overall customer experience.

Key Responsibilities

  • Own and manage critical (Severity 1 & 2) customer escalations
  • Lead incident response calls (war rooms/bridge calls) with cross-functional teams
  • Act as the single point of contact for escalated customers
  • Drive timely resolution with clear ownership, timelines, and accountability
  • Provide regular technical status updates to customers and internal leadership
  • Coordinate with Engineering and Product teams for bug fixes and feature gaps
  • Translate technical issues into business impact for executive stakeholders
  • Ensure Root Cause Analysis (RCA) is completed for all major incidents
  • Identify and drive improvements in:
    • Escalation processes
    • Knowledge base and troubleshooting playbooks
    • Support readiness and training
  • Partner with Sales and Customer Success to manage at-risk accounts and renewals
  • Track and report on escalation metrics (TTR, SLA, trends)

Required Qualifications

  • 8-10+ years of experience in Technical Support, Escalation Management, or Customer Engineering
  • 3+ years managing high-severity escalations in enterprise SaaS or cybersecurity environments
  • Strong understanding of:
    • Cloud/SaaS architectures
    • Cybersecurity domains (vulnerability management, compliance, web security, patching)
    • Networking fundamentals (TCP/IP, DNS, firewalls)
  • Proven ability to lead under pressure and manage critical incidents
  • Excellent communication and stakeholder management skills
  • Ability to work across global teams and time zones

Qualys is an Equal Opportunity Employer, please see our EEO policy.