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Technology specialist Jobs in Charlotte, NC

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Technology specialist • charlotte nc

Last updated: 8 hours ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Wires Platform Senior Technology Specialist

Wires Platform Senior Technology Specialist

First Horizon BankCharlotte, NC null, US
Full-time
Job Description : The Wires Platform Senior Technology Specialist must be innovative, energetic and driven to provide great customer services. The successful candidate will function as a collaborativ...Show moreLast updated: 30+ days ago
  • New!
Technology Problem Analyst

Technology Problem Analyst

LPL FinancialCharlotte, NC, United States
Full-time
At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. If you're ready to take the next step, discover what's possible ...Show moreLast updated: 8 hours ago
  • New!
tutor - Information Technology

tutor - Information Technology

BUKICharlotte, NC, US
Full-time +1
Do you want to earn money by teaching? Would you like to have a flexible schedule without being in the office all the time? Are you creative and do you like to implement your own teaching strategy ...Show moreLast updated: 17 hours ago
  • Promoted
Radiologic Technology Instructor

Radiologic Technology Instructor

Southeastern CollegeCharlotte, NC, US
Full-time
The purpose of Southeastern College is to offer quality career education in an atmosphere of personalized attention.At Southeastern College we focus on the specialized skills and knowledge needed f...Show moreLast updated: 30+ days ago
Technology Services Officer

Technology Services Officer

City of CharlotteCharlotte, NC, United States
Full-time
Date Opened : Tuesday, May 13, 2025 12 : 00 AM.Close Date : Tuesday, May 27, 2025 12 : 00 AM.Department : Innovation and Technology Department. The Data Strategy and Execution Leader serves as the right ha...Show moreLast updated: 4 days ago
Specialist, EDI Technology

Specialist, EDI Technology

Lincoln Financial GroupCharlotte, NC (North Carolina)
Full-time
Problem solves EDI issues, engaging IT when necessary.Track and analyze system defects and enhancements.UAT for system updates / enhancements as needed. Understand File mapping & coding logic for rule...Show moreLast updated: 7 days ago
Practice Technology Specialist (Hybrid)

Practice Technology Specialist (Hybrid)

Holland & Knight LLPCharlotte
Full-time
This Practice Technology Specialist will work in close collaboration with the entire Knowledge & Innovation team.This role will assist with providing oversight for the firm’s legal technology portf...Show moreLast updated: 30+ days ago
Data Privacy Technology Specialist (Global Team)

Data Privacy Technology Specialist (Global Team)

SlalomCharlotte
Full-time
This is a role with one of Slalom’s global teams – we are open to hiring in many locations and travel will be required as needed by our clients. In today’s world, fast beats slow, and the secret to ...Show moreLast updated: 30+ days ago
Technology Business Analyst

Technology Business Analyst

Dimensional Fund Advisors, L.P.Charlotte, NC, United States
Full-time
Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility.Most roles fit our office-first hybrid approach : We are together on our campuses Tuesdays,...Show moreLast updated: 21 days ago
  • Promoted
Technology Risk Manager

Technology Risk Manager

U.S. BankCharlotte, NC, US
Full-time
Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...Show moreLast updated: 3 days ago
Technology Risk Specialist

Technology Risk Specialist

TruistCharlotte NC, 214 North Tryon Street
Full-time +1
ESSENTIAL DUTIES AND RESPONSIBILITIES.Following is a summary of the essential functions for this job.Other duties may be performed, both major and minor, which are not mentioned below.Specific acti...Show moreLast updated: 30+ days ago
Technology Operations Specialist II

Technology Operations Specialist II

Bank of AmericaCHARLOTTE
Full-time
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for o...Show moreLast updated: 30+ days ago
Marketing Technology Specialist

Marketing Technology Specialist

Alston & BirdCharlotte
Full-time
As the Marketing Technology Specialist, you will be instrumental in the management of the firm’s digital and web presences, including public-facing websites and microsites, social media, blogs, app...Show moreLast updated: 30+ days ago
Technology Solutions Support Specialist

Technology Solutions Support Specialist

SecuritasCharlotte, NC, United States
Full-time
The role of the Technology Solutions Support Specialist is the design, qualification, presentation and facilitation of Securitas Technical Solutions sales, which include turn-key video surveillance...Show moreLast updated: 30+ days ago
Design Technology Specialist - Corporate Services Market

Design Technology Specialist - Corporate Services Market

Gresham SmithCharlotte, NC , US
Full-time
This group advises the practice leaders on the capabilities needed to advance their agenda for the practice.Develops, implements, and operates systems in support of our professional design and prod...Show moreLast updated: 30+ days ago
Technology Resource Specialist I

Technology Resource Specialist I

Pitt County SchoolsPitt County, NC, US
Full-time
Technology Resource Specialist I JobID : 6168.Position Type : Technology / Tech Resource Specialist.Technology Resource Specialist I provides technical support to users (via phone, chat support systems...Show moreLast updated: 30+ days ago
Technology Assistant

Technology Assistant

The State of OklahomaCleveland County
Full-time +1
Job Posting End Date (Continuous if Blank).Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank).The...Show moreLast updated: 30+ days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned
  • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.
  • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.
  • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
  • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.