Benefits & Perks
- Medical, Dental, Vision (Eligible after 45 days)
- Paid Time Off (Earn immediately and use after 90 days)
- Tuition Reimbursement
- Referral Incentive Program
- Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
- Quarterly Reviews & Raises (Performance based)
- Performance Bonuses
Responsibilities
- Demonstrated ability for call handling; issue identification; up-selling / cross-selling products; using of job tools and call resolution
- Accurately document customer account in client systems
- Ability to multi task in a fast paced environment
- Follow all required scripts, policies, and procedures
- Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)
- Attendance is an essential function of the job
- Interact with co-workers, staff of other affiliates, patients, members and visitors in a positive and professional manner and communicate effectively and respectfully.
Requirements
- Candidate must be residing in one of the following states : TX, OK, Atlanta GA, TN, IN, OH, KS, MO, NC, and NV
- At least 1 year solid experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
- Experience with Benefits and open enrollment preferred and medical insurance / open enrollment a plus.
- HS Diploma or GED / equivalent
- Flexibility in working schedule (shifts vary by client and require at least one weekend day)
- Computer literacy and typing skills of at least 25 WPM. Ability to use multiple software systems at one time.
- Cameras are required to be turned on during training and all meetings.
- Self-motivated and able to adapt and comprehend changes in business processes and procedures
- Excellent written, verbal communication and interpersonal skills.
- Time management and organizational skills. Self-directed.
- Ability to make quality independent decisions. Analytical and strong problem solving skills.
- Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions.
- Ability to maintain the strictest levels of confidentiality.
- Able to develop effective coworker relationships and collaborate and work to meet team goals consistently.
- Criminal record check and drug test required (excludes THC; we do not test for THC)
Work from Home Requirements
- Environment : Quiet, secure, and distraction free for the duration of working hours. Child care is a must as children are not permitted in the same working space as the employee.
- Landline Phone : Not required
- Internet : Wireless not permitted.
- Internet Speeds : Minimum 20MBPS download / 10 MBPS upload
- Connection : Direct connection from modem to PC required
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
The Customer Service Representative position serves as a liaison between our company and our clients by handling inbound and outbound customer service calls, and written correspondence. Assume responsibility for customer satisfaction as part of a collaborative, dedicated Customer centric process whi...
Instructor, Customer Service Representative, Quick Careers
Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, p...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Customer Service Representative - FS
As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. Proven experience in customer service or administrative function...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative, Full or Part Time
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative (Pet Host)
This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. Provide impeccable customer service by following our Service Foundation principles. Customer Service Oriented - Ability to take care of the customers’ needs while following...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...