Customer Service Representative
Job Summary
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car / Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
WHATS IN IT FOR ME?
- Benefits from day one : Immediately eligible for medical, dental and vision
- Industry Comparable Pay Paid weekly and eligible for overtime
- Paid Vacation & Holidays Begin accruing day 1
- Career growth opportunities We promote from within!
- A career for life - You’ll gain hands-on experience within a production shop
REQUIREMENTS :
- 1+ years of experience within a customer facing environment
- Must be able to pass all pre-employment screenings including background check
ABILITIES / SKILLS / KNOWLEDGE
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment
- Ability to provide personable, friendly customer service to internal and external customers
- Ability to work in a collaborative environment
- Caliber has grown beyond 1,600 centers nationwide and features a full range of automotive services, including , one of the nation’s largest auto collision repair provider across 41 states;
for mechanical repair and quick oil change services, for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care.
With the Purpose of Restoring the Rhythm of Your Life®, Caliber’s more than 26,000 teammates are committed to getting customers back on the road safely and back to the rhythm of their lives every day.
By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers.
We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.
Customer Service Exceptions Representative - Texas
Key Responsibilities:Interact with customers via email and internal communication channelsHandle customer requests related to returns, servicing, and exchangesMaintain records of returns, repairs, sales orders, and delivery schedulesRequired Qualifications:2 years of experience in customer serviceEx...
Lead Customer Service Representative
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...
Customer Service Representative (Insider)
Requirements/Responsibilities Customer Service Representative (Insider) requirements You will get to: • Prepare our delicious food for our Toppers fanatics • Take orders in person and over the phone • Prep for the day and night by making dough and pizza sauce and cutting our fresh veggie toppings...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Customer Service Representative - Utility (Hybrid)
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. Support customer base...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Hybrid Customer Service Representative
A strong commitment to our customers - prior customer service experience is a plus with superior customer service skills. The Customer Service Representative (CSR) position handles various types of incoming inquiries, via telephone from clients, regarding traditional/term life insurance products as ...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - Work from Home North Carolina
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Spanish Bilingual Customer Service Representative - Work from Home North Carolina
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...