Customer Service Specialist
Boasting more than 100 franchises across the country, Re-Bath has evolved into one of the most powerful bathroom remodeling brands in the country.
It is our mission to make residential bathroom renovation an effortless experience, handling every detail from design and selection of quality products to demo and installation.
Job Summary
Duties
- Responds to all consumer calls and daily.
- Acts as a liaison between consumers and ReBath franchisees
- Facilitates the DRT (Designated Recovery Team) reports as required, which include customer updates and expenses
- Follow guidelines to approve a credit up to the limits designated within the warranty Program. Refers anything over that amount or questionable items to Manager
- Works with Word, Excel, and Outlook
- Hours 7am-4pm, Mon-Fri
Essential Skills and Abilities
- Ability to resolve challenging customer service calls in a calm and professional manner
- Excellent problem-solving skills
- Ability to quickly assess a situation and reach a positive conclusion in a timely manner.
- Ability to communicate effectively at all levels, internally and externally.
- Exceptional verbal skills and strong writing skills
- Ability to prioritize effectively in a fast-paced environment.
- Proactive self starter with the ability to multitask
- Ability to communicate effectively at all levels, internally and externally
Education and / or Experience
- Minimum 2 years of experience in a customer service position preferred
- Remodeling or construction experience is preferred
- Minimum of a high school diploma or G.E.D.
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Inbound Customer Service Specialist
A company is looking for a Customer Service Specialist for inbound call center operations. ...
Payroll Customer Service Specialist
Job Responsibilities: What you will doProvide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay...
FHA Customer Service Specialist
Key Responsibilities:Provide excellent customer service on FHA guidelines and procedures via calls and emailsUtilize mortgage industry knowledge to respond to client requestsDocument all contacts in a database and stay updated on FHA mortgage processesRequired Qualifications:Minimum of 2 years of mo...
Payroll Customer Service Specialist - Swift Transportation
Job Responsibilities: What you will doProvide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay...
Customer Service Specialist
Experience in Customer service, customer development, and/or business development. Build a rapport with current and future customers. Communicating with customers through various channels such as Shopify, Gorgias (CRM), Outlook, Ring Central and more. Answer incoming phone calls and emails from cust...
Customer Service Specialist ($500 Sign-on Bonus!)
As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team with an excellent company culture. Customer Service Specialist ($500 Sign-on Bonus!)**. Provide excellent customer service. Customer service experience preferred (i. ...
Lifestyle Specialist, Customer Service (F/T & P/T)
As a Lifestyle Specialist, your role will involve guiding guests on our range of services such as cryotherapy, iV therapy, and red light therapy to help them reach their health and wellness objectives. Assist guests and members with services that relieve pain, and accelerate fitness recovery. Educat...
Senior Customer Service Specialist, Estate Servicing Operations
Within SSFO, teams of Senior Customer Service Specialists directly interacts with clients, estate beneficiaries and executors to deliver seamless client care during estate settlement processes. During every phone interaction, a Senior Customer Service Specialist:. This job is responsible for handlin...
Customer Service Specialist
The Customer Service Specialist’s primary responsibility is to manage the service process post-sale to ensure customer satisfaction. Serve as the liaison between customers, manufacturers, and contractors to drive positive customer service results. Field customer calls and emails relating to new home...