Customer Experience Guide - Full Time

What You’ll Do

You engage by determining and meeting the specific needs of each customer with kindness

and creativity. You ensure accuracy in all point-of-sale operations. You handle product returns in the spirit of our Ironclad Guarantee.

You accurately fulfill online orders and inventory transfers. You merchandise the store during downtimes : folding, hanging, steaming and stocking.

You assist in the training of fellow employees.

Who You Are :

We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others.

We need people who appreciate our core sports. Folks who responsibly work through ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us.

We’re looking for someone who builds and maintains life-long relationships with customers and the surrounding communities, new and existing.

Be willing to optimize the Patagonia shopping experience to increase repeat customers and obtain new ones.

You Are an Environmental Activist

• You utilize all allotted environmental-activism hours.
• You inspire customers to get involved.
• You participate in the annual local granting process.
• You use the company’s mission and core values as guides for decision making, and act as a brand advocate inside and outside of the store.

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION

• You extend invitations for future brand engagement.
• You always maintain a positive attitude.

YOU ARE ACTION-ORIENTED AND TAKE INITIATIVE

You support and strive to achieve all store goals.

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO

While accurately fulfilling online orders and inventory transfers, you are careful

to avoid losing items.

You practice security measures that help prevent theft and understand how

to safely handle shoplifters.

You always practice safety consciousness.

YOU ARE A LIFE-LONG LEARNER AND TEACHER

• You participate in all required training.
• You aim to teach and learn something every day.
• You welcome feedback and you grow from it.

Physical Requirements

• Able to stand / walk for extended periods of time on the sales floor.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking and store merchandising.
• Continually able to walk up and down a staircase carrying boxes, products and other necessary items.
• Able to regularly perform store maintenance duties : sweep, vacuum, empty trash, clean.
• Able to safely lift boxes up to 55 pounds.
• Comfortable climbing ladders.

Schedule

Our stores are open seven days a week. The number of scheduled hours per week varies. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week.

You must report to work on time or provide notification in advance if absent or late.

WHO WE ARE :

We’re in business to save our home planet.

In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.

Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials.

In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it.

Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there.

We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.

Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

COVID-19 VACCINATIONS

Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.