Cloud engineer • lansing mi
Job Title: Cloud Contact Center Engineer.Duration: 1 year with possible extension.NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams a... Show more
Video Devices | Linux | Networking | AWS | DevOps.The role requires strong hands-on experience with C/C++, Python, Linux, networking protocols, log analysis, monitoring, and AWS data services.The e... Show more
Controls Software Design Engineer.Lansing, MI | Direct Hire | Onsite | Low Travel.OT after 40 hours + DT after 58 hours.Are you a Controls Engineer who likes seeing your work come to life on the sh... Show more
Disclaimer: This is not a federal position.This role is offered through a partnership agreement and does not constitute an NRCS hiring action.This position is a non-federal role funded through an e... Show more
The Regional Application Engineer is responsible for independently managing an assigned territory and customer base, serving as the primary technical contact throughout the machine delivery lifecyc... Show more
Syms Strategic Group (SSG)  is seeking a talented Cloud Computing Engineer Principal (MCCF-Healthcare Systems) Location:.Remote Department: Veterans Affairs (VA) Type:  Full Time Min.Expe... Show more
Are you passionate about turning ideas into reality? Do you thrive in collaborative environments and possess a keen eye for detail? Do you find pride in pointing out buildings in your community tha... Show more
Since 1989 we have partnered with manufacturers as a seamless extension of their operation.This has allowed our clients to grow with minimal risk while maintaining the highest of standards.Ask our ... Show more
Your Job Guardian Glass is looking for a Process Engineer in DeWitt, IA! In this role, you will create value by improving warehouse and logistics processes, partnering across teams to... Show more
Lansing, Michigan, United States.Support production efforts to minimize equipment and tooling downtime and reduce scrap through effective analytical methodologies.Design, specify, program, simulate... Show more
I am partnered with an award-winning, multi-disciplined firm that offers a full range of services to both public and private sector clients.They looking to add a Transportation ... Show more
We are looking for software engineers to join our internal platform team.You'll work across our full stack, GraphQL API (NestJS), React frontend (Next.PostgreSQL database, building tools that advis... Show more
Senior Cloud Migration Architect.AWS platform configuration and CI/CD automation for a large-scale enterprise cloud migration.Elastic Beanstalk, Amazon EKS, and EC2.This is a hands-on role for some... Show more
Come work for OHM Advisors, the Community Advancement firm.With the singular mission of .We are a team of experts with individual specialties working together, driven to make a difference thro... Show more
AECOM is seeking qualified individuals to be a part of our Novi, Grand Rapids, and Lansing, Michigan based underwater inspection team.This role will provide the opportunity to directly be involved ... Show more
Job Title:</b> Network Engineer</p> <p><b>Location:</b> Lansing, MI (Hybrid_ 4 days onsite 1 day remote weekly_ locals only)</p> <p><b>Duration:</... Show more
Vulnerability Security Engineer This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.Who We Are: Hewlett Packard Enterprise is the globa... Show more
Position Title:</b> Senior Lead Full-Stack Java & Cloud Developer</p> <p data-path-to-node="9" dir="ltr" id="p-rc_25484685edc866ad-206"><b dat... Show more
Manufacturing Engineer Essential Duties and Responsibilities.Design, develop, implement, and validate manufacturing processes, methods, tooling, equipment, and controls to support the production of... Show more
TEKsystems has a client that is seeking a Network Engineer for a hyrid and long-term role in Lansing, MI.Configure and install various network devices and services in the Cisco Application Centric ... Show more
The average salary range is between $ 120,469 and $ 169,520 year , with the average salary hovering around $ 145,600 year .
The average salary range is between $ 110,421 and $ 167,056 year , with the average salary hovering around $ 131,648 year .
Job Title: Cloud Contact Center Engineer
Job ID: 25-05759
Location: Lansing, MI
Duration: 1 year with possible extension.
Role description:
NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below:
Confident in a client facing role and possess the ability to manage multiple stakeholders.
Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
Understand business requirements with the ability to translate to technical requirements
Prepare design documents based on business requirements for the application development
Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.
Skills:
Critical:
Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
NICE CXOne Studio experience [3+ years of experience preferred]
Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4
){kind=logo}
%20Inc.){kind=logo}
