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Customer experience manager Jobs in Santa Clara, CA
- Promoted
Customer Experience Manager
VirtualVocationsSunnyvale, California, United States- Promoted
CUSTOMER EXPERIENCE MANAGER
MIKCA, United States- Promoted
Customer Experience Manager (GES West) 1429027
Cisco Systems, Inc.San Jose, CA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER | GES WEST (1429040)
CiscoSan Jose, CA, United States- Promoted
Customer Experience Associate
RHSan Jose, CA, United States- Promoted
Customer Experience Associate
RH-USA IncSanta Clara, CA, United States- Promoted
CUSTOMER EXPERIENCE PROJECT MANAGER
Resources Global ProfessionalsCA, United States- Promoted
Customer Experience Manager
AceolutionSunnyvale, CA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER PART-TIME
Michaels StoresCA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER
CompassCA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER
Compass Group, PLCCA, United StatesCustomer Experience Manager
Five BelowSan Jose, CA- Promoted
Staff, Product Manager, Returns Customer Experience
WalmartSunnyvale, CA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER
Michaels Stores, Inc.CA, United States- Promoted
Customer Experience Manager
Simco ElectronicsSanta Clara, CA, US- Promoted
Senior Analyst (ILS Customer Experience Manager)
San Jose Public LibrarySan Jose, CA, United States- Promoted
CUSTOMER EXPERIENCE MANAGER - FULL TIME
Five Below, Inc.CA, United States- Promoted
CUSTOMER EXPERIENCE SUPPORT
TATA Consulting ServicesCA, United States- Promoted
Customer Experience Manager
EurestSanta Clara, CA, USCustomer Experience Manager
MichaelsSunnyvale, 777 E El Camino RealCustomer Experience Manager
VirtualVocationsSunnyvale, California, United States- Full-time
A company is looking for a Customer Experience Manager to ensure a best-in-class customer experience through effective management of customer care operations.Key ResponsibilitiesManage day-to-day operations of outsourced customer care vendor and oversee KPI complianceEstablish and update support policies and procedures while monitoring customer feedback and satisfaction metricsCollaborate with internal teams and product stakeholders to address customer concerns and optimize service deliveryRequired Qualifications3+ years of experience in customer service management, vendor relations, or call center managementExtensive experience with CRMs such as Zendesk or SalesforceDeep understanding of customer service management and performance driversAbility to effectively multitask and adapt focus based on business needsExperience in developing training curriculum and quality assurance processes