Customer experience manager Jobs in San Jose, CA

WHAT YOU DO AT AMD CHANGES EVERYTHING

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.

THE ROLE:

The Customer Operations Account Manager plays a critical role in strengthening AMD's relationships with our direct customers and distribution partners. This role operates at the intersection of supply chain, sales, planning, and customer engagement—ensuring seamless execution across order management, forecasting, supply, and product lifecycle transitions. You will work closely with internal teams and customer stakeholders at multiple levels to drive operational excellence, improve business continuity, and deliver an exceptional customer experience. This is a highly collaborative, fast‐paced environment where you will help customers navigate supply, demand, and lifecycle challenges while supporting AMD's strategic growth.

THE PERSON:

You excel in dynamic, ambiguous environments and are energized by solving complex operational problems. You bring a customer‐first mindset, strong analytical judgment, and the ability to communicate clearly with both internal teams and customer executives. You are proactive, organized, and skilled at managing conflict and influencing cross‐functional partners. Your ability to build strong, trust‐based relationships enables you to drive outcomes that benefit both AMD and our customers. KEY RESPONSIBILITIES

• Oversee customer backlogs, resolve order/supply issues with cross‐functional teams, and manage operations across the full product lifecycle (NPI through EOL).
• Optimize demand/supply alignment, inventory levels, DOI, and revenue forecasting through data‐driven analysis of consumption trends and ordering patterns.
• Build and maintain strong customer and internal relationships, lead operational reviews (including QBRs), and drive cross‐functional projects and process improvements.
• Enhance operational excellence by adopting new tools and practices, sharing best practices within the team, and resolving issues effectively in fast‐changing environments.

PREFERRED EXPERIENCE

• Strong background in customer operations, supply chain, or account management within tech or semiconductor environments.
• Proficiency with advanced Excel; familiarity with Power BI and PowerPoint.
• Experience leading cross‐functional projects and driving process improvements.
• Excellent written and verbal communication, including executive‐level messaging.
• Proven ability to influence, resolve conflicts, and build trust with customers and internal partners.
• Strong analytical mindset with comfort managing complex dependencies.
• Ability to thrive in fast‐paced, uncertain environments and adapt quickly to change.

ACADEMIC CREDENTIALS

• Bachelor's degree preferred.

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.