Hotel reservationist Jobs in Raleigh, NC
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Hotel reservationist • raleigh nc
- Promoted
Hotel Front Desk Agent
Tempo by HiltonRaleigh, NC, US- Promoted
- New!
Housekeeping Supervisor-Renaissance Raleigh Hotel
Concord HospitalityRaleigh, NC, USFront Desk Manager |Sheraton Hotel| Raleigh, NC
PM Hotel GroupRaleigh, NC, US- Promoted
Hotel Shuttle Van Driver
Hyatt HotelsRaleigh, NC, US- Promoted
Hotel Front Desk Agent - Pt
Homewood Suites RaleighRaleigh, NC, US- Promoted
Barback / Busser @AC Hotel Raleigh Downtown
Summit Hospitality IncorporatedRaleigh, NC, USDirector of Hotel Technology
VirtualVocationsRaleigh, North Carolina, United StatesGuest Services Representative
The Mayton HotelCary, NC, United StatesCluster Reservation Agent (a) 100% ab sofort oder nach Vereinbarung
Victoria-Jungfrau Grand Hotel & SpaDETAILSHotel Banquet Setup
Doubletree by HiltonRaleigh, NC, USHotel General Manager
Shri HotelsRaleigh, NC, US- Promoted
- New!
Analyst, Hotel Level Marketing - Agency Solutions
HiltonRaleigh, NC, United StatesHotel General Manager - South Carolina
Marvin Love and AssociatesRaleigh, NC, US- Promoted
Hospitality Brand Standards Consultant (Hilton and Major Hotel Brands)
The Wilkinson Firm, LLCRaleigh, NC, USIn-Seat Server - Coastal Credit Union Music Park
DelMonte Hotel GroupRaleigh, NC , USHotel Maintenance Engineer
Hampton Inn Raleigh / CaryCary, NC, USRestaurant Host| Part- Time| The Stateview Hotel, Marriott Autograph Collection
Pyramid Global HospitalityRaleigh, North Carolina- Promoted
Inside Sales and Group Coordinator at the AC Hotel Raleigh Downtown
Summit Hospitality GroupRaleigh, NC, USHotel Front Desk Agent
Tempo by HiltonRaleigh, NC, US- Full-time
- Part-time
Job Description
Job Description
What Makes a McKibbon Front Desk Agent in Raleigh Downtown? You will have the unique opportunity to provide guest service to both the Tempo and Homewood Suites by Hilton, two hotels in one building.
What Makes a McKibbon Front Desk Agent?
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.
You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life :
- Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
- Maintain positive guest relations at all times.
- Resolve guest complaints and ensure guest satisfaction.
- Maintain a complete knowledge of hotel features / services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals / departures, and scheduled daily group activities.
- Process all guest check-ins and verify registration information with the guest.
- Handle overbooked or 'walked' guests.
- Accept and record wake-up call requests.
- Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with housekeeping.
- You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel :
Requirements :
Ideal Skills & Qualities :
Perks & Benefits Beyond the Basics :
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment :
Full Time Associates :
Financial & Occupational Wellness : All Associates
Personal Wellness : All Associates
Any state specific holiday, vacation or benefit requirements will apply