Program assistant Jobs in Cincinnati, OH

Summary

The Program Support Assistant is located within the VA Medical Center in the VA Community Care (VACC) Section of Integrated Access Service. The primary function of this position is to provide support with the administrative and clerical operations of coordination of community care including the authorizing and processing of consults for community care at the expense of the Department of Veterans Affairs.

Duties

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati OH and Fort Thomas KY serving 15 counties in Southwest OH Northern Kentucky and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue KY; Florence KY; Lawrenceburg IN; Hamilton OH; Clermont County OH and Georgetown OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.

Major Duties :

• Creates authorization for payment of community care in the Fee Basis Claims System (FBCS) or alternative software system with pertinent information including the community providers name address category of care obligation number number of visits purposeof visit and length of authorization.
• Provides administrative support to ensure all pertinent information is transmitted to appropriate parties for community care that is authorized under any other funding source.
• Electronically uploads all pertinent clinical and administrative data to a third-party administrator as appropriate.
• Serves as an administrative point of contact in the request coordination and authorization for community care consults.
• Works collaboratively with VACC RN Patient Care Coordinators VACC Program Analysts other VA staff and Community Care providers.
• Receives handles and transfer calls appropriately with regard to telephone inquiries from numerous sources including patients other VA staff and community providers concerning items including but not limited to : authorization terms appointment status and billing / claims status.
• Prepares correspondence to be sent to community providers that includes details about the terms of the authorization the appointment date and time and all pertinent clinical data as instructed by the RN Patient Care Coordinator. Prepares correspondence to be sent to patients that includes details about the terms of the authorization including the providers name and location and appointment date and time.
• Performs weekly validations of authorizations and input process edit and or investigate suspended claims in FBCS to ensure accuracy of authorization entry.
• Inputs or edits community provider information into VISTA as requested by Pharmacy Service.

Work Schedule : Monday - Friday (8am - 4 : 30pm) or (7 : 30am - 4pm)

Virtual : This is not a virtual position.

Position Description / PD# : Program Support Assistant / PD91909A

Requirements

Conditions of employment

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider :

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02 / 09 / 2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note : Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience described below :

Specialized Experience : Have one-year specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized would typically include but are not limited to :

You will be rated on the following Competencies for this position :

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : The work is primarily sedentary. However there may be some walking standing bending carrying and lifting light items such as papers books and files. No special physical demands are required.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration / Operations Security and Preparedness (HRA / OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Experience :

Junior IC

Key Skills

Gems Jewellery,Flight Operations,Logistics & Administration,Analysis,Claims Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 47298 - 61487