User testing Jobs in Phoenix, AZ

Job Description Summary

Under limited direction, this position is responsible for coordinating the testing of biological specimens and reviewing test results and quality assessment data. This position is also responsible for providing skilled technical oversight in the laboratory. Serves as a resource to departments outside area of primary responsibility. Works with other team members to ensure timely and quality test results.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Hires, supervises, trains, and evaluates performance of assigned personnel. Identifies and effectively resolves personnel issues.
• Leads and develops staff, and supervises workflow.
• Supervises survey and proficiency testing, and ensures timely completion.
• Conducts required competency assessments and completes documentation. Takes appropriate corrective action as necessary. Provides routine and non-routine training to staff, as required, and ensures all training and/or re-training is documented.
• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.
• Supervises and performs routine testing of biological samples. Ensures completion of reagent preparation, pre-qualification and quality assurance. Ensures accurate records and documentation maintenance. Ensures donor, patient, and employee confidentiality. Accountability for timely release of test results.
• Maintains acceptable attendance and punctuality per the absence policy.
• Liaises with vendors and clients and provides direct customer service. Communicates with customers, vendors, and couriers to ensure quality service. Assures quality customer service to all customers.
• Makes recommendations to revise policies and procedures, as appropriate.
• Ensures and performs preventive maintenance, quality assurance and calibrations on equipment. Identifies and repairs more complex equipment malfunctions, performs trouble shooting and notifies appropriate personnel if additional service is needed.
• Ensures and is accountable for maintaining an adequate level of supplies and reagents.
• Ensures the cleanliness of equipment and work areas. Ensures and is accountable for safety guidelines adherence.
• Investigates deviations in testing, quality control and preventative maintenance. Is responsible for corrective action and escalates to appropriate management as necessary.
• Supervises and performs evaluations of reagents, equipment, and new testing methods.
• Participates on process improvement teams.
• Performs all other duties, at the discretion of management, as assigned.

REQUIRED QUALIFICATIONS

• Education: Bachelor’s or higher degree in Biology or Chemistry required.
• Must possess at least 2 years of clinical laboratory experience required To include: 1 year of experience in a progressively responsible role, such as lead and/or supervisor and at least 1 year of workflow coordination experience.
• CLIA requirements for High Complexity Testing required.
• California testing requirements where required by law or SOP.
• Appropriate state licensure and/or certificate, where applicable, required.
• Must possess High Complexity Testing competencies required by Standard Operating Procedures (SOPs), CLIA, and other applicable regulatory and accrediting bodies required.
• Must possess demonstrated advanced clinical laboratory knowledge and competency so as to provide testing quality control, as well as proficient training and guidance to newer staff.
• Must possess demonstrated proficiency of complex equipment and reagent maintenance, for troubleshooting, and problem resolution. Advanced proficiency must be demonstrated with all equipment at the assigned location.
• Must possess demonstrated understanding of, and experience with, proficiency survey sample testing.
• Must possess demonstrated equipment calibration and qualification proficiency for all equipment at the assigned location.
• Must possess advanced clinical laboratory competency expertise that meets regulatory and SOP requirements, so as to conduct staff competency assessments and training.

PREFERRED QUALIFICATIONS

• Trainer Certification preferred.
• MT, ASCP (or equivalent) Specialty Certification preferred.

SKILLS AND ABILITIES

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have analytical, statistical, personal organization, and problem-solving skills.
• Must have proficient computer skills.
• Ability to think strategically and independently.
• Effective oral and written communication skills.
• Ability to establish priorities and follow through on projects, paying close attention to detail with minimal supervision.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.

PHYSICAL & TRAVEL REQUIREMENTS

• 5+ hours per shift: Sitting, Standing Handling. Finger dexterity, Pinching
• 3- 5 hours per shift: Lifting to 40 pounds
• Up to 3 hours per shift: Walking Climbing, bending, squatting, reaching above shoulders, reaching waist to shoulder, reaching knee to waist, reaching floor to knee, grasping items, carrying/move items up to 40 pounds
• Travel: <5%

Additional Job Details:

Shift 3

Friday to Sunday 10:00 PM to 10:30 AM

Creative Testing Solutions is an equal opportunity employer.

EEO/Minorities/Females/Disabled/Veterans

Please see the below information about applicant rights and our commitment to compliance:

All candidates who receive a conditional written offer of employment will be required to undergo a pre-employment drug test in accordance with the Company's established guidelines.