Front Desk Agent
Benefits / Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.
Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately.
The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations.
Your goal is to provide guests with an exceptional customer service experience.
Responsibilities :
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications :
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Front Desk Agent
Our jobs aren’t just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to ...
Front Desk Agent - Hyatt Place Phoenix North - Phoenix, AZ
Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager. ...
Front Desk Agent
The Front Desk Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Guest Se...
Front Desk Agent
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.Our associates around the globe are passionate about serving ou...
Front Desk/Guest Services Agent
The Front Desk Agent creates a positive experience for all guests by delivering professional and pleasant service. You are responsible for ensuring that the check-in and check-out processes are smooth and efficient and are also responsible for performing other Front Office responsibilities. Guest Se...
Front Desk Agent
Assists other Front Desk Personnel when need. Requires continual standing and movement throughout front office areas. Ability to stand and move throughout front office and continuously performs essential job functions. ...
Front Desk Agent
Be knowledgeable of the front desk computer system. Restocks front desk area and supplies as required or assigned by immediate supervisor. ...
Front Desk Agent
Rooms & Guest Services Operations.The Westin Phoenix Downtown, 333 North Central Avenue, Phoenix, Arizona, United States VIEW ON MAP.Our jobs aren’t just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Exp...
Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional st...
Front Desk Agent
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. The Front Desk Agent must possess excellent communication skills and the ...