Call center specialist Jobs in Phoenix, AZ

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat.

Job Description

Call Center- Customer Care Specialist

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of Allstate since 2019.

We empower our subscribers to safely embrace technology, knowing their personal information is in good hands. We offer the most advanced identity and privacy protection available through our trusted partnerships. Our product is a proactive identity monitoring service that alerts our subscribers to the first sign of fraud and help in restoring their identity

Important note :

This is a full time Onsite opportunity . Our Contact center is in Dobson Rd, Scottsdale, AZ 85256 , next to Top Golf

Workdays : Sunday through Thursdays or Tuesdays through Saturdays (5 days per week)

Hourly pay : $ 22.11 Nonexempt. 1.5 times pay for overtime and double time pay for Holiday work

Benefits : $80 / month connectivity stipend, up to 20 days per year PTO, 9 national holidays for 2025, medical / dental / vision with HRA / FSAs, and other perks. Free Identity Protection enrollment (employee + immediate family members).

What you will do as our customer care specialist

Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner (subscribers call when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft

Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues

Assist our subscribers log into their online portal, either for the first time, or troubleshooting technical issues

Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.

Identify the next steps required for the subscriber through active listening and problem-solving skills.

Maintain strong company product and service; you get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety

Required Education / Skills and Experiences

You are local to Arizona and can commute to our office at 7350 N Dobson Rd #101, Scottsdale, AZ 85256 on a regular basis

2-3 years of customer care experience.

6 months to 1 year of call center experience preferred

High School Diploma or GED

Availability to work a scheduled shift consistently

Strong formal oral and written communication skills and ability to communicate clearly

Dependability and strong work ethic

Passion to provide great customer experience

Highly adaptable and focused on self-development

Ability to navigate multiple software applications

High proficiency typing skills and computer comprehension

AIP2024

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Compensation

Compensation offered for this role is $17.79 - 25.69 per hour and is based on experience and qualifications.

At Allstate Identity Protection, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary of The Allstate Corporation. We go beyond the typical identity theft protection! Our Allstate Digital Footprint, identity theft and credit monitoring services, fraud remediation and restoration services help our subscribers safeguard their personal information, data they share online, and the relationships they treasure.

Employment Criteria : The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Work Environment : Except for our Customer Care roles which necessitates onsite work, most other roles are remote. AIP is a remote-first company; however, our roles are open to in-office or flex work if you live in a city with a physical office location

Physical Demands : We primarily collaborate with our colleagues through virtual meetings and office collaboration tools. Employees will have to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery, as necessary. Employees must be able to remain stationary for extended periods and must be able to observe and interpret written and / or verbal communication.

Additional Information : AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment. Please let us know if you need a reasonable accommodation.

AIP uses the E-Verify employment verification program.