Customer service manager Jobs in Cary, NC

Join our team

TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

Here's the impact you will make and what we will accomplish together

TAC is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time - achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.

As a Delivery Consultant, you will play a critical role in delivering value to our Consumer Goods Manufacturers by supporting the onboarding, configuration, and optimization of our commercial planning solutions. Sitting within our Professional Services Team, you will collaborate cross-functionally to ensure seamless client adoption, drive operational efficiency, and support continuous innovation across our solution portfolio.

This role combines functional configuration, client communication, and solution enhancement support, making it ideal for individuals who enjoy blending business processes with technology delivery in a dynamic environment.

Here's how

• Assist with solution onboarding and environment configuration based on client needs and data structure
• Translate business requirements and scenarios into application configurations and business processes, while driving functional and industry best practices
• Ability to guide and encourage clients through multiple rounds of data submission and testing
• Ability to combine strong business acumen with TPM application capabilities to effectively solve complex business requirements
• Collaborate with integration teams to ensure clean data mapping and accurate validation of transactional flows
• Conduct training session remotely, with occasional onsite training sessions, with strong facilitations skills to control the room and stay on task
• Provide technical and process support during client testing cycles
• Participate in readiness planning and hypercare support during new feature rollouts or platform go-lives
• Gather client feedback and collaborate with internal product teams to recommend iterative enhancements

You're the missing piece of the puzzle

Job Information

Location - Remote

Employment Type - Full Time

Career Stream Level - P4

The US base salary range for this position is : $108k - $130k USD and a bonus performance of 15%. Our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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