Mail handler Jobs in Durham, NC

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6+ months

Location: US-Remote

Pay: $85.00 - $100.00; commensurate with experience

Hours: M-F 8-5

We are seeking a highly skilled and detail-oriented IT Systems Administrator & Workplace Migration Specialist to lead in the organization's digital transformation. In this role, you will be the primary technical owner responsible for seamlessly migrating the entire workforce, data, and infrastructure from Microsoft 365 to Google Workspace.

The ideal candidate possesses deep hands-on experience with cloud tenant architectures, complex email routing, secure data pipelines, and change management. You will design the architecture, execute the cutover, and minimize operational downtime while ensuring zero data loss across emails, calendars, and cloud storage files.

What you will do as the IT Systems Administrator & Workplace Migration Specialist:

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Tenant Architecture & Technical Strategy

• Conduct a comprehensive audit of our current Microsoft 365 environment, mapping all users, shared mailboxes, aliases, distribution lists, permissions, and security groups.
• Design and provision our new Google Workspace tenant, structuring the Organizational Units (OUs), Shared Drives, and security policies to align with business requirements.
• Formulate a detailed, phased migration roadmap (including a pilot testing group) to ensure a controlled and stable deployment.

Data Pipeline Execution & Tools Management

• Configure and execute enterprise-grade migration pipelines using native utilities (e.g., Google Workspace Migrate, Data Import Service) or trusted third-party tools.
• Manage user mapping, folder mapping, and permissions to safely transfer emails, calendar events, contacts, and cloud files (OneDrive/SharePoint) to Google Drive.
• Identify, isolate, and remediate technical edge cases, such as handling oversized email attachments (exceeding Google's 25MB limit), corrupted files, or nested folder paths.
• Temporarily adjust Microsoft Exchange Web Services (EWS) throttling policies and API controls to maximize data throughput during transfer batches.

Network Configuration & Identity Access Management (IAM)

• Manage network architecture adjustments and DNS provider settings (MX, SPF, DKIM, DMARC records) to seamlessly switch mail routing with zero bounced messages.
• Implement secure identity management, ensuring clean transition of Single Sign-On (SSO) configurations and Multi-Factor Authentication (MFA) parameters.

Change Management & Post-Migration Support

• Collaborate with stakeholders to create communication timelines, training materials, and documentation to transition users smoothly into Google's browser-first ecosystem.
• Act as the Tier 3 escalation point for all migration-related bugs, permission issues, or data synchronization discrepancies.
• Perform post-migration cleanup, safely decommissioning old Microsoft 365 licenses and archiving legacy data per corporate compliance standards.

What you will bring to the team:

• Proven Experience: Minimum of 4–5 years in cloud system administration, with at least one successful, large-scale migration project moving an organization from Microsoft 365 to Google Workspace.
• Platform Expertise: Expert-level knowledge of the Google Workspace Admin Console and the Microsoft 365 Admin Center.
• Networking Foundations: Strong understanding of DNS zone files, email authentication frameworks (SPF/DKIM/DMARC), and mail routing principles.
• Data Literacy: Proficiency in data manipulation (e.g., structuring and auditing CSV mapping files for mass user provisioning).
• Soft Skills: Strong project management abilities, excellent communication skills for training non-technical workers, and a calm demeanor during high-stakes maintenance windows.
• Google Workspace Certified Professional Administrator or Professional Collaboration Engineer.
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Experience writing automation scripts (e.g., Google Apps Script, PowerShell, or GAM) for batch user management.

#LI-Remote

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.