Service desk analyst Jobs in Raleigh, NC

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

Medical, dental, and vision insurance, available on first working day

401(k), eligibility after one year of service

Employee stock purchase plan

Tuition reimbursement

Position Summary

The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk & Pricing team supporting the Products & Healthcare Services division of Owens & Minor. A key element of this role is collaborating with key stakeholders to deploy GPO & competitive market-based pricing across the entire portfolio to maximize value. The role assumes a lead position in the RFP / bid proposal process for our current and future O&M customers by aligning with Finance, Sales, Marketing, and other stakeholders to complete the Deal Desk Pricing functions.

What your typical day / week will look like

You will use your passion for data curiosity and advanced Excel skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via SFDC / Salesforce request. You will drive the pricing analysis from start to finish and memorialize the financials and final actions in Salesforce to monitor and track all decisions. Tap into your analytical side to give detailed financial analysis and review of bid process to ensure all proposals are consistent with GPO pricing guidelines, corporate goals and objectives, and compliant with company policy.

And the fun part??? be a part of a cool, interactive and dynamic team of individuals who are well versed in Deal Desk strategies, Product Pricing, and Contract Compliance. We have a new and re-vamped onboarding / training process that sets you up for 30 / 60 / 90-day goals and objectives to support your onboarding and training!

Core Responsibilities

• Champion pricing concepts and tools that help the sales team effectively price and structure deals while adhering to our established pricing governance & policies
• Monitors and maintains all incoming pricing requests within Salesforce / SFDC to drive request to completion
• Reviews and interprets all product RFP’s and related information to be included in financial models and deal response
• Serve as a lead resource and SME on all bid functions within Global Products Deal Desk
• Collaborate with internal teams to cross-functionally drive process improvements and pricing governance
• Coordinates reviews with senior management to discuss pricing data and strategies to win / retain business
• Conduct margin analysis for product categories to aid in decision making and reporting to internal teams
• Secure and document final approval terms in SFDC - including pricing, rebates and other material terms and conditions and provide final package to key stakeholders to contractually execute the approved agreement
• Design and develop reports and dashboards exhibiting sales trends and analysis that aid in decision making
• Coordinate with compliance and rebates team to manage special pricing contracts

Required Experience - The essential “Gotta-Haves”

Oh, so you bring a little extra to the table? Here are the “Nice-To-Haves”

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