Technical program manager Jobs in Gilbert, AZ

Job Title:

Business Initiatives Manager - Alliance Association Banking Operations - Innovation Leadership Program (iLead)

Location:

AZ - Chandler 3075

What you'll do:

This development program helps participants strengthen their business acumen, build practical credit skills, and develop an innovation‑focused mindset. Participants will gain a strong grounding in credit fundamentals, enhanced through a targeted development track that strengthens their credit expertise and prepares them to lead with insight and innovation. Training will also incorporate process optimization concepts, emerging uses of AI, and the essentials of change management to support well‑rounded, strategic decision‑making. Throughout the program, they will work on high‑impact projects that shape the future of Western Alliance Bank, accelerate their careers as innovation leaders, expand their professional networks, and engage closely with senior executives across the enterprise.

Alliance Association Banking Operations Overview

The Alliance Association Banking (AAB) Operations team provides critical support to homeowner associations and community management companies. Operations teams—including Onboarding, Fraud Prevention, Quality Control, Call Center Operations,Treasury Management product support along with technical integrations,and Customer Service—ensureaccurateandtimelyprocessing, strong risk management, and an exceptional customer experience.

The teamis responsible forsupportingourclients through daily operational execution, issue resolution, documentation, training,while adheringto policy and regulatory requirements. AAB Operations playsa central rolein driving efficiency,maintainingcustomer serviceexcellence, and supporting the division’s significant growth.

Track Overview

The AAB Operations track will provide the participant with a deep, holistic understanding of core operational processes while supporting Western Alliance Bank’s commitment to exceptional customer experiences. Participants will become immersed in daily operational responsibilities, gaining firsthand knowledge of workflows, client touchpoints, and the required controls that ensure accuracy and service excellence.

As they progress through the track, the participant willidentifyopportunities for process, service, or documentation improvements and present proposals to leadership. Once approved, the participant will lead implementation, ensuring successful execution of change. This experience builds operationalexpertisewhile strengthening future leadership capability.

Thisis aneighteen-monthprogramthat serves asa pathway into a long‑term careerwith WesternAllianceBank. After 12 months, participants may beconsidered forfull‐time opportunities, contingent on performance and supported by our Talent team through the application and selection process.

What you'll need:

Qualifications:

• MBA or master's degree in a related field completed within the last three years and before the start of the program.

• Two to five years of related experience in operations, financial services, project management, data analysis, risk management, technology/automation, orclient facingleadership roles.

• Demonstrated history of acting as a change agent and taking initiative.

• Desire to innovate, disrupt, and improve.

• Entrepreneurial mindset.

• Demonstrated leadership, strong interpersonal skills, and ability to work effectively in a team environment.

• Highly proficient in Microsoft Office (e.g., Excel) and other presentation tools.

• Ability to work both independently and oncross functionalteams.

• Comfortable working in a rapidly changing environment.

• Strong verbal, written, and interpersonal communication skills, with the ability to present complex information to diverse stakeholders.

Additional Track Skills

• Strong interest in operational excellence, service quality, and process improvement.

• Ability to read and interpret policies, procedures, and regulatory requirements.

• Analytical mindset with strongcritical thinkingandproblem-solvingskills.

• Attention to detail and commitment to accuracy.

• Strong understanding of general banking operations, fraud mitigation, and quality control concepts (or ability to learn quickly).

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!