Provides great customer service to anyone calling or visiting the organization. Acts as administrative support for Direct Services.
Primary Responsibilities :
Reception
- Answer phones and greet guests
- Provide impeccable customer service to all visitors and anyone calling the organization
- Stay up-to-date on company events and happenings to best answer questions from colleagues and guests
- Sort mail and receive packages
- Maintain a clean and welcoming reception area
Administrative
- Performs general support activities as needed including but not limited to creating mailings, updating excel files, and filing paperwork
- Researches information as needed.
- Contributes to organization projects as assigned.
Internal and External Collaboration
Develops productive relationships with staff on site and at other locations
Other duties as assigned
Minimum Education, Experience and Other Skill Requirements :
This position requires at least three years of experience in a customer service role. HS diploma required. Associates Degree preferred.
Proficiency in Microsoft applications including Excel and Word required. Minimum 50 wpm typing skill required. Must possess minimum technical skills including familiarity with Microsoft Windows and ability to use standard Microsoft Office applications.
Ability to multi-task with attention to detail in a fast-paced environment is essential.
Physical demands :
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to :
Regularly required to sit, stand, walk, bend and lift objects of up to 20 pounds.
PI172170f91d0b-26289-33780055
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