Join SkyOne Federal Credit Union as a Member Experience Contact Center Lead in Hawthorne! As an Onsite leader, you will have the opportunity to make an impact on our members' financial journey.
Your expertise will contribute to a supportive and collaborative work environment that values Performance, Accountability, Integrity, Innovation, and Respect.
Take the next step in your career and apply today! You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, and Paid Time Off.
Your day to day as a Member Experience Contact Center Lead
As a vital team member in the Member Experience Contact Center at SkyOne Federal Credit Union, you will play a crucial role in fostering strong member relationships through personalized service and tailored financial solutions.
By effectively identifying member needs and aligning them with SkyOne's offerings, you will contribute to enhancing their financial well-being.
Your responsibilities will involve a variety of tasks, from processing transactions to providing guidance on loan applications.
Upholding SkyOne's service standards with every interaction, you will work towards individual and team performance goals while also supporting the credit union's business development initiatives through proactive outreach and frontline support.
What matters most
Success in the Member Experience Contact Center Lead position at SkyOne Federal Credit Union requires a diverse skill set and a deep understanding of financial services.
Candidates should possess exceptional communication skills, both verbal and written, to engage effectively with members and promote SkyOne's products and services.
Proficiency in utilizing various software tools like Windows, Word, Excel, and Internet applications is essential for streamlining operations and enhancing member interactions.
The ability to maintain a high level of confidentiality, coupled with a strong grasp of financial products and services, is crucial for providing tailored solutions that meet members' needs.
With a minimum of 3 years' experience in a financial services call center, along with cross-selling and telemarketing expertise, the ideal candidate will excel in building lasting relationships and driving business growth.
Call Center Hours
Monday to Friday 9 : 00 AM - 8 : 00 PM CST
Saturday 10 : 00 AM - 5 : 00 PM CST
Get started with our team!
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
Job Posted by ApplicantPro
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